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Forgot password and Spotify reset password e-mail has been…

Customer Question
Forgot password ***** Spotify...

Forgot password ***** Spotify reset password ***** has been blocked. Can Spotify send reset password ***** mobile?

Technician's Assistant: Are you logged into your email account on any other devices?

Logged into e-mail but Spotify e-mail has been blocked as possible spam and I can’t access spam folder

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure. Mobile#: 1(###) ###-####

Submitted: 3 months ago.Category: Computer
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Answered in 4 minutes by:
3/18/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,744
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. What email service are you using? Is it AOL, Gmail, Yahoo, Outlook or something else?

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Customer reply replied 3 months ago
Outlook
Customer reply replied 3 months ago
Waiting for response
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago

Thank you. Please understand that there is often a slight delay between the time that response is sent and the time that the other party receives it. Also, it takes a moment to type up my responses.

Do you have an outlook.com email address or are you using the Microsoft Office Outlook program to manage your email?

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Customer reply replied 3 months ago
Don’t know. Please text Reset Password ***** my Mobile
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago

I'm sorry but I am unable to do that. What I can do is help you to access the message that is being blocked. What is the last part of your email address ( the part after the @ sign?)

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Customer reply replied 3 months ago
cmgl.ca
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago

Thank you. Please give me a moment to research our options.

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Customer reply replied 3 months ago
This is taking too long.
Recommend Spotify rethink their decision not to provide telephone support
Signing off
Tech Support Specialist: GeekGal, Computer Support Specialist replied 3 months ago

I'm sorry but this appears to be a business email account. I won't be able to help you with that. You would have to contact your IT department for help in blocking the mail from Spotify.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,825
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** i will try to assist you today with your email. This doesnt seem to be a password ***** to log into email if you can still access it, but not spam.

You stated you are using that address in Outlook, but the spam is blocked. I am not sure what that means.

How is spam folder 'blocked'?

Is it outlook.com or a paid version of outlook? (if paid, what version)

Are you able to log into the email server at cmgl.ca that way and review those emails?

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

Please update so i can close this issue out or continue your troubleshooting.

Thank you,

~Franklin

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Customer reply replied 3 months ago
Spotify should provide text option to reset password; preferable method for majority of users
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

They do. But, you said where it is being sent is 'blocked'. We need to be able for you to get to that blocked email/spam and find out why it is being blocked to get the reset link.

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Customer reply replied 3 months ago
As indicated in previous messages, request that Spotify send Reset password ***** text to mobile rather than via e-mail
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

Im sorry, you said you had it sent to email but it was blocked.

They will only reset with the backup you put in and their policy.

You will need the email or you could possibly log in with your facebook too:

https://www.spotify.com/us/about-us/contact/

Please also review this link:

https://support.spotify.com/us/account_payment_help/account_basics/change-password/

and

https://community.spotify.com/t5/Accounts/Can-t-log-in-or-change-password/m-p/1182975#M162407

Please advise.

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Customer reply replied 3 months ago
Please answer my question: will Spotify send password ***** via text message to my mobile,just yes or no. Thank you
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

I sent you all the ways to contact them and said "They will only reset with the backup you put in and their policy". This means only email.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

I would try to login with facebook if i were you as a last resort if you have spotify and facebook on that phone to see if it works.

Once in, you can reset your backups.

You can go here for a refund or call customer service if you decide to discontinue.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

customer service:
US / Canada 1-***-***-****
Available 6am to 9pm PST

If you decide that you want to continue after you 'compare' tech support costs/ease of access or feel you need to continue here, just reply with the answers previously asked.

Have a great day!
Franklin

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