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I have a problem resetting my computer password. My desk top…

Customer Question
I have a problem...

I have a problem resetting my computer password

Technician's Assistant: What device or product does this involve?

My desk top computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Pavilion

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Been trying but says have to uses phone then use email but have to go on computer then back and is all mixed up

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I just want to be able to open my computer to use and need a microsoft password

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
3/18/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

My name is ***** ***** I am happy to assist you today. I am more than happy to help get your Microsoft credentials reset which will get your PC password *****
I can send you over the offer for remote support if you would like to get me connected in that way.

Let me know if that is how you would like to proceed.

-Jamie

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Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

Hello,

Would you still like assistance with this issue?

-Jamie

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Customer reply replied 4 months ago
I think I might be alright
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

OK, feel free to let me know if you need any further assistance

-Jamie

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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