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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a problem resetting my computer password. My desk top

Customer Question

I have a problem resetting my computer password
JA: What device or product does this involve?
Customer: My desk top computer
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: HP Pavilion
JA: What have you tried so far with your Pavilion? Have you installed any updates recently?
Customer: Been trying but says have to uses phone then use email but have to go on computer then back and is all mixed up
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no I just want to be able to open my computer to use and need a microsoft password
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 8 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jamie Macko replied 8 months ago.

Hello,

My name is ***** ***** I am happy to assist you today. I am more than happy to help get your Microsoft credentials reset which will get your PC password *****
I can send you over the offer for remote support if you would like to get me connected in that way.

Let me know if that is how you would like to proceed.

-Jamie

Expert:  Jamie Macko replied 8 months ago.

Hello,

Would you still like assistance with this issue?

-Jamie

Customer: replied 8 months ago.
I think I might be alright
Expert:  Jamie Macko replied 8 months ago.

OK, feel free to let me know if you need any further assistance

-Jamie