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Am having major problems getting into my Microsoft Account.

Customer Question
Hello... Am having major...

Hello... Am having major problems getting into my Microsoft Account. I have ended up with no end of codes. And starting new passwords, but when I try to get back into the accou am told my password ***** ***** Can you assist pse ththis has gone on for some time

Technician's Assistant: What device or product does this involve?

My Acer computer using Windows 10

Technician's Assistant: What Microsoft model do you have?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

My rescords here show it goes back to 2016 and I have a list of passwords I have tried in that time. My most useful one relates to Skype altho I rarely use it

Technician's Assistant: When did you last update Skype?

Please bear with me. My most up todate was Skype user name john.cuthbert23

Technician's Assistant: What have you tried so far with your Skype?

Is it safe for me to list any of passwords here?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My last change as required by Microsoft was n 14.3.2018 with name john

Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/18/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago

Have you used the Microsoft password ***** tool on line?

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Customer reply replied 4 months ago
I note that I have already been billed for £41.OO so I do not wish to continue any further Thank you.
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there, Fran. My name is***** you have already paid, you should consider allowing us to help you solve your problem. I understand that you're seeing offers see offers for ADDITIONAL SERVICES that incur Additional COSTS. Please understand that you do not have to accept these. They are completely optional. I should be able to help you without any additional costs. Please let me know if you'd like to continue. Thank you!

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Customer reply replied 4 months ago
Thank you Alison, I appreciate you are very likely to be good at your job but I do not want to pursue anything further . Regards John.
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

I understand. Have a great day!

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Customer reply replied 4 months ago
I am aware of a bill due for £41,00 due for payment(Order 18643046 ) I do not require any further assistance from 'Just Spend.' staff , in relation to my initial reason for contacting the company. Thank you for your time.
Regards *****
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

As an independent contractor I don't have access to billing information but you can contact Customer Support via email at *****@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.

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