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I was having some issues with my 7 year old Dell computer…

Customer Question
I was having some...

I was having some issues with my 7 year old Dell computer downloading a printer. I got online with a company who's tech service is in India, and they have managed to stop most of my programs from working.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

How much do you charge for your service?

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

I do not remember. Must be several years. I have a Kodak Hero 4.2 All in One printer. The program in my Dell is Windows Vista.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The program for the printer has stopped working in my computer, but this never happened until I unfortunately

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/18/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago

Would you like assistance now?

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Customer reply replied 4 months ago
please Fran.
Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago

Great. Have you gone into your printer page and looked to see if the printer is set as your default?

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Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago

I may need to do a remote session to resolve the issue. Would you be Ok with a remote service? If so you should get a prompt for that service

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