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Laptop will not accept existing password to open. HP

Customer Question
Laptop will not accept...

Laptop will not accept existing password ***** open

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Pavilion x 360. Windows.

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

No

Submitted: 4 months ago.Category: Computer
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Answered in 2 hours by:
3/18/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,838
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

What operating system is installed on the computer (such as Windows 10, 8 or 7)?

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Customer reply replied 4 months ago
I think it is 10.
Customer reply replied 4 months ago
How can you connect? I cannot open the laptop?
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Ok, thanks.

Please ignore the offers for remote assistance - those are automated messages generated by the Just Answer system and not from me.

Next, if you use a Microsoft account to login do the following to reset the account password ***** you can login:

Next please click the link below to access the Microsoft password ***** page:

click here

Then click I Forgot My Password ***** click Next.

Then enter your email address (the one you use to login to Windows 10) and enter the characters presented on the screen and click Next.

Then select whether to receive your password ***** security code via email or text message and click Send Code.

Once you receive the code, enter it on the next page in the field provided and you will be presented with the opportunity to reset your password ***** gain access to your account again.

Please let me know the result and if you need further assistance.

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