Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I signed in using the wrong birth year. when i try to

Customer Question
I signed in using...

I signed in using the wrong birth year. when i try to correct it it asks for a credit card no. but there is not any place to type the number in.

Technician's Assistant: What device or product does this involve?

My laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Asus hey im 81 years old. give me a break.

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Id like to correct my birth date

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/17/2018
Tech Support Specialist: Robert M., Consultant replied 5 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,484
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your computer question. All I ask in return is that you please give me a 5 star excellent rating.

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 5 months ago

What website are you on?

Ask Your Own Computer Question
Customer reply replied 5 months ago
my-secure.justanswer.com NO no more money
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I haven't been on paypal in so I cant get on and forgot the
I haven't been on paypal in so long I cant get on and forgot the information and my credit card has changed … read more
Robert M.
Robert M.
Consultant
9,484 satisfied customers
I need to change credit card on my account. help? Asus
I just need to update my Itunes account.....I haven't used it in a while and the credit card number is ***** of date.… read more
Mr.Med
Mr.Med
1,220 satisfied customers
I have an email stating my Apple ID is automatically
I have an email stating my Apple ID is automatically disabled for reason I'd #z13axz13ax.z13ax. I don't want to do anything until I verify I need to do something. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
Skype thinks I was born in 2005. I was born in 1945. Skype
Skype thinks I was born in 2005. I was born in 1945. Skype has my credit card number, but they still want me to have my parents permission to sign in. Both parents are dead! What do I do now? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
Im trying to access a video game site and want to make sure
Im trying to access a video game site and want to make sure my operating system is correct … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I can't use my apple ID and cannot sign in or use anything.
I can't use my apple ID and cannot sign in or use anything. The card that was on file has been replaced with a chip card and we ... fro some reason are not able to replace or get rid of the other card… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi, you must get exhausted of this question ( sorry ) but whats
Hi, you must get exhausted of this question ( sorry ) but whats a mid-range ASUS with an dedicated graphics card. I'm not a heavy gamer and anything I get will be better then the old dell I have now. … read more
Cris
Cris
62 satisfied customers
My google account has been disabled because of an incorrect
My google account has been disabled because of an incorrect birth date. I have received some instructions but don't understand them. Don't know where to send proof of my age or how to fix it.… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I accidentally put wong year when signing up for YouTube sat.
I accidentally put wong year when signing up for YouTube sat. I followed promps to verify my birthdate,paid .30 via credit card, but get message saying I already or disabled. I need to get my computer… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,560 satisfied customers
I been trying for two weeks to get my account back so that I
I been trying for two weeks to get my account back so that I can play the games but for some reason it will not take my credit card.… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I was trying to create a youtube playlist an accidentally forgot
I was trying to create a youtube playlist an accidentally forgot to put in my year of birth, now I am completely locked out of everything. I tried to verify my age using the credit card method but whe… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
2nd response. I wrote that I wanted to cancel my existing account
2nd response. I wrote that I wanted to cancel my existing account and open a new account because aol will recocnize mt last 4 digits of my SS#, my date of birth, ormy address. The last guy told me to … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am 90 years old. Have had Norton but dont ask me what my
I am 90 years old. Have had Norton but dont ask me what my computer is. I want to renew, but my Credit Card # XXXXX changed, therefore you are giving me a hard time to renew. PLEASE HELP. Thanks.… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
i signed in yesterday to my hotmail account with my regular
i signed in yesterday to my hotmail account with my regular password, and it said wrong password. im 100% sure it's the correct one. i've tried to reset the password, but it's not working. the securit… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
i just tried to set my kids emails up and for some reason it
i just tried to set my kids emails up and for some reason it seems like i complete the process but the email is bot registered… read more
Robert M.
Robert M.
Consultant
9,484 satisfied customers
hello how are u doing this evening i have a problem someone
hello how are u doing this evening i have a problem someone change my password XXXXX i cant access my email or my facebook an i beleive im lock out please help me i need to accessd my emails… read more
Baisil
Baisil
Bachelor\u0027s Degree
151 satisfied customers
Dear Experts My Yahoo Mail plus ID pigmentsl,I paid USD19.99
Dear Experts: My Yahoo Mail plus ID:CustomerI paid USD19.99 every year via my credit card before and never faced problem.But this mail plus service will be expired on Feb 11,2010 if I do not update my… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My old computer using Email Express has broken and I want to
My old computer using Email Express has broken and I want to use Live Mail on my new Acer Laptop. It will not accept my "old" Email address and Password XXXXX I get an error message saying I am using … read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x