Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am unable to run my Microsoft games. I keep getting an…

I am unable to...

I am unable to run my Microsoft games. I keep getting an error message of: https://aka,ms/mssolitaire

Technician's Assistant: What device or product does this involve?

HP

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

What is a Microsoft model?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

Just today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am also getting the same error message for Microsoft Mahjong & Suduko

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/17/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/yabw4x5p
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
3,889 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
The mahjong game will not come up when I click on it. HP
the mahjong game will not come up when I click on it … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Why can I no longer install Microsoft Solitaire Collection
Why can I no longer install Microsoft Solitaire Collection and Microsoft Mahjong games to play without losing the games (sometimes mid-play)? I apparently upgraded to this horrible Windows 10 by mista… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Am unable to download and play Microsoft Mahjong anymore. I
Am unable to download and play Microsoft Mahjong anymore. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have windows 10 and have been playing the daily Mahjong
I have windows 10 and have been playing the daily Mahjong which … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Microsoft Mahjong quit working after having for several
Microsoft Mahjong quit working after having for several years. 0x803F8001 … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I get the following message in Xbox games. "Microsoft
I get the following message in Xbox games. "Microsoft Mahjong is currently not available in your account. Here's the error code, in case you need it: 0x803f8001 … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have been using Microsoft Minesweeper and Microsoft
I have been using Microsoft Minesweeper and Microsoft Mahjong for several months but two days ago, I could not access either game. I deleted both and then tried to reinstall. I keep getting an error m… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
My Microsoft Solitaire game turns into a blank screen when I
my Microsoft Solitaire game turns into a white blank screen when I want to play. Any ideas why and how to get my games back? … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I am trying to download Microsoft Mahjong from the Microsoft
I am trying to download Microsoft Mahjong from the Microsoft store but it doesn't download … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I am really confused about my account and password; I have
I am really confused about my account and password; I have Microsoft Solitaire, Mahjong, etc. I had Wordament, but it has disappeared. I don't remember/know my account name and password ***** I have r… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Can't get Microsoft mahjong. Dell computer windows 10
can't get Microsoft mahjong JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: dell computer windows 10 JA: Have you installed any updat… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Microsoft mahjong daily challenger error code 101_107_1, HP
microsoft mahjong daily challenger error code 101_107_1 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't get my Microsoft Solitaire Collection to open. Had
Hi, I can't get my Microsoft Solitaire Collection to open. Had trouble with the Microsoft Mahjong earlier but it finally opened. This happens quite a bit. Any suggestions? … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I have Windows 10 and last two days I can't get any of the
I have Windows 10 and for the last two days I can't get any of the Microsoft games, Mahjong, Solitaire, etc. Even tried redownloading Mahjong and no joy. Is this a problem with Microsoft or my equipme… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I WENT INTO WWW.AVANQUEST.CO.UK/NETBOOK AND ENTERED THE SERIAL
I WENT INTO WWW.AVANQUEST.CO.UK/NETBOOK AND ENTERED THE SERIAL NUMBER OF A GAME I PAID FOR IN PC WORLD FOLOWED THE INSTRUCTIONS ON THE PACAGE BUT COULDENT FIND THE DOWNLOAD BUTTON TO PLAY ONLY GAMES T… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Reg.Code AB74-1AA5-1AFC-F154-063B-55FO-707F-7DFA-B7EF-DC14-A11B-1FD6 I
Reg.Code AB74-1AA5-1AFC-F154-063B-55FO-707F-7DFA-B7EF-DC14-A11B-1FD6 I purchased Mahjong Quest 2 in December 2007. This has worked perfectly until a couple of weeks ago. Now when I try to go into the … read more
Josh H
Josh H
IT Systems Engineer II
Bachelor\u0027s Degree
163 satisfied customers
I run Windows7 Premium. In the last few weeks I cannot open
I run Windows7 Premium. In the last few weeks I cannot open the microsoft game of Mahjong Titans. I get the thumbnail on the task bar but when I click to open the page it flies off the screen. I tried… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have Mahjong Titans working on my HP Laptop with Windows
I have Mahjong Titans working on my HP Laptop with Windows Vista but am unable to get it to work on my PC which is also an HP with Windows Vista. I have copied the game to a memory stick and it works … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x