Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have wax tonic on my system how do I remove it from my…

I have wax tonic...

I have wax tonic on my system how do I remove it from my system

Technician's Assistant: What device or product does this involve?

A HP system

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

HP envy700PCseries

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since Thursday 03/15/2018

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I've lost my favorite drop down bar

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/17/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own Computer Question

What exactly is Wax Tonic?

Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified
Ricky Expert and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I guessing it is a Trojan virus

Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect: https://rickyk.screenconnect.com/?Session=d6a21701-a357-44d6-a5a0-9263d129449d

Ask Your Own Computer Question

Thank you again, and have a great rest of your day!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ricky Expert Your Own Question
Ricky Expert
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
1,183 Satisfied Customers
Experience: 4+ Years in Tech Support

Ricky Expert is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I think my mac has been hacked and I need to confirm. I ran
Hello, I think my mac has been hacked and I need to confirm. I ran the following (log show --predicate eventMessage contains authentication --start 2018-02-21) and I got a bunch of information that looks very suspicious and that I need help understanding … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
Windows 10 failed to install, version 1709 and 2018-03
Windows 10 failed to install, version 1709 and 2018-03 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4088782). I have windows version 1703. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Just had series of Update Restart failures: error code
Just had series of Update Restart failures: error code (0x8024a11a) on 2018-03 collected Windows 10 vers 1709 x64-bases systems (KB4089848) … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am having perpetual Update going for more then a month to
Hi. I am having perpetual Update going for more then a month to update Window 10. As of 3/08 it was trying to update to: … read more
Cody
Cody
Computer Science
2,387 satisfied customers
QB lost registration... 2016 QB desktop windows???? Just
Just this morning. turned computer off and then back on. Do you know QB? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Does microsoft usually contact pc users on the pc if there
Does microsoft usually contact pc users on the pc if there is a malware problem? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Lost my favorites saved got reg bar across back.can you
lost my favorites saved got reg bar across back.can you help … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Lost chrome on cp. just blank. HP desk top, windows 10, cp
lost chrome on cp. just blank. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: HP desk top, windows 10, cp challenged, sorry. JA: How long has this been going… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just downloaded Adobe Photoshop Premier Elements 2018 and
I just downloaded Adobe Photoshop Premier Elements 2018 and imported ALL 20,733 of my laptops picture files into the organizer. The next day I went thru several of my old picture folders on my laptop … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I was pressure by Yahoo to upgrade to IE9 and to their new
I was pressure by Yahoo to upgrade to IE9 and to their new e-mail. So finally I did it and all my favorites are gone. How can I retrieve them?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Please help I have msn hotmail account. I am not able to send
Please help I have msn hotmail account. I am not able to send email from outlook or hotmail the error message is 0x8E0006.… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Since your recent update I have lost Toolbar so no File, Edit,
Since your recent update I have lost Toolbar so no "File, Edit, View, Tools, etc" Have tried numerous suggestions, etc. Can you fix ?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
i want to restore my laptop to previous settins need help
i want to restore my laptop to previous settins need help in finding the restore application… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
installed explorer 9 and lost all my toolbar button including
installed explorer 9 and lost all my toolbar button including the "favorites" button. Juno could not help me. How do I get the Explorer browser toolbar info back?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
The thing I miss most from ie8 is the line that had some of
The thing I miss most from ie8 is the line that had some of my most frequent sites on it. I know that in ie9 you can put site icons on the taskbar but I'd much prefer having them on the main ie9 scree… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Somehow in my IE when I open it up I do not have the tool bar
Somehow in my IE when I open it up I do not have the tool bar at the top that says FILE VIEW TOOLS ETC. i WENT ON TO A WEB SITE THAT SAID IT WAS UPGRADING TO IE9 AND THE NEXT TIME I OPENED IT NO TOOL … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
bought the VixiaHF10 very happy with it. Last year our computer
bought the VixiaHF10 very happy with it. Last year our computer crashed and we invested in a new one. I wanted to edit some video last night and can not find the disc for the editing software. do you … read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
I have lost my Favorites links file. Need it back. Its the
I have lost my Favorites links file. Need it back. It's the drop down list of my saved favorites.… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x