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Not my compueter. xbox. streaming HDR video does not work.

Customer Question
Not my compueter....

Not my compueter. xbox. streaming HDR video does not work

Technician's Assistant: When did your game system stop powering on?

It i powers on fine.........i gave time to fix issue but 4 days? what is up?

Technician's Assistant: Have you tried resetting the AC adapter (unplugging it from the outlet and the console and waiting 2 minutes)?

I reset the box, ininstalled, removed my user done everything. my DPS is 150+ and up is 25+.....no reason it hould not work. other HRD movies were on like justice league, American sniper.....but now they don't work either.....always an error.. i paid for SW last jedi and cant watch it!!!!

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

No it is broken.

Submitted: 4 months ago.Category: Computer
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Answered in 3 hours by:
3/17/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

First, make sure the Xbox is automatically detecting your TV. Go to System > Settings > Display & sound> and choose Auto-detect.

4K isn't available when HDMI or DVI is manually selected.

Let me know what you find.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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