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I have had a google account since 2008. At some point,

Customer Question
I have had a...

I have had a google account since 2008. At some point, someone hijacked my google account. The phone number was changed, and the password ***** too. I did not use it much and I tried to get my account back but was unsuccessful. Now, though, I need to straighten things out because I want to use to use google docs. Can you help?

Technician's Assistant: When were you last able to use your phone?

I don’t remember. The phone number that shows now (the last two numbers) is not one I know. It was 8 or 10 years ago.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No. I downloaded google docs onto my iPad. I don’t know anything about factory reset. I only recently got a smartphone. Do you mean resetting a smartphone?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

I tried the forgot password ***** but hit a snag when it asked for my phone number.

Submitted: 5 months ago.Category: Computer
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Answered in 4 hours by:
3/17/2018
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,614
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Have you tried recovering your Google account at: https://accounts.google.com/signin/recovery ?

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Customer reply replied 5 months ago
I could not proceed because they asked for my telephone number for verification and it had been changed.
Customer reply replied 5 months ago
No, I do not wish to securely connect.
Customer reply replied 5 months ago
Is this the end of my interaction with an expert?
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Thanks for getting back to me.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

You can ignore any automated offers that may pop up - they are sent automatically by the site and not by me.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Did you try any other other recover options, e.g. email verification?

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