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I', trying to get to my intuit account to work on my taxes…

Pearl, I', trying to...

Pearl, I', trying to get to my intuit account to work on my taxes and am having a problem getting into my account

Technician's Assistant: What device or product does this involve?

I have a computer and haven't had a problem to getting into my Turbo tax account. This is the first time it's happened

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Gateway I don't know what you want?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I'm just trying to get to my intuit tax for this 2017 tax which is only particially finished

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was able to get in this morning. I went to the social security office to get the form I needed. Now I want to get in with the proper information I have and I can't seem to get in. I'm sure it's something minor that I'm doing wrong.

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Customer reply replied 4 months ago
Have I lost you or are you still working on my question?
Answered in 6 hours by:
3/17/2018
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 4 months ago
I just want to finish my taxes and am told there is another lovestitchen53 at sbcglobal.net now I can't finish my taxes if I can't get into my account what can I do?

You will need to try recovering your account by entering your phone number, email or user ID at:

https://accounts.intuit.com/account-recovery.html

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If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,333
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