Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't view my primary monitor All I can see is my hp

Customer Question
I can't view my...

I can't view my primary monitor All I can see is my hp attachment monitor

Technician's Assistant: What device or product does this involve?

My second monitor-hp monitor W2072a

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

W2072a Windows10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since I tried to attach a dvd writer

Technician's Assistant: Who makes your media player? How old is it?

Brand new Best Buy LG Slim portable dvd writer

Technician's Assistant: What have you tried so far with your LG media player?

I had to buy a new plug but haven't use3d it yet. So it's my old system that isn't working at present. My lenovo screen was my primary screen, but it isn't working noe.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No that's it for right now. Just want my 2 screens to work.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/16/2018
Tech Support Specialist: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Is the computer a desktop or laptop? Let me know. Also, first make sure you remove and reconnect the cable on both end of the monitor that is not working. Reply and let me know so we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Tech Support Specialist: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I bought a new HP envy x360 laptop and an LD slim portable
I bought a new HP envy x360 laptop and an LD slim portable dvd writer because the laptop has no dvd driver. I can not get movies to play. I also tried to install vlc. I can not find either download on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a new LLG monitor which I am trying to connect to my
I have a new LLG monitor which I am trying to connect to my computer. Nothing seems to work. I have a HDM1 cble and it is pluggged in. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am having a hard time trying to get my PC to display on an
Hello. I am having a hard time trying to get my PC to display on an LG display. It is a 49" monitor. I am using a displayport to HDMI cable. The cable works with a smaller LG monitor. I have tested th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an LG Slim portable DVD write Model gp0nb50 that will
I have an LG Slim portable DVD write Model gp0nb50 that will not work with the nextbook 11.5 windows 10 computer. Is there a workaround solution to this problem as nextbook does not supply enough powe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a new LG portable disk writer and I am having trouble
I have a new LG portable disk writer and I am having trouble installing it on my Dell laptop.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Im installing a new slim portable dvd writer but Im getting
I'm installing a new slim portable dvd writer but I'm getting a code 19 error. What should I do?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My e driver is not reconized in my computer. It is a mini-port/cell-manager
My e: driver is not reconized in my computer. It is a mini-port/cell-manager driver. File version 5.1.2600.5512, created 0/10/2004. It was working until I moved my computer and when I hooked the HP De… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
Hello, I have an Acer 722 series netbook. I am looking for
Hello, I have an Acer 722 series netbook. I am looking for an external dvd/cd burner. I bought one previously, it was an HP, that said it was Windows 7 compatable. I tried to install it and I got a me… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Have Dell Inspiron with Nvidia GeForce GT(NNN) NNN-NNNNB and having
Have Dell Inspiron with Nvidia GeForce GT(NNN) NNN-NNNNB and having difficulty installing as a second monitor a new LG M2762D HD 1080 27" monitor with HDMI. Windows is recognizing monitor as generic P… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Just acquired a Lenovo X201Tablet together with ThinkPad X200
Just acquired a Lenovo X201Tablet together with ThinkPad X200 UltraBase and need to buy internal DVD writer for the UltraBase please indicate correct model and reference.… read more
James K.
James K.
Managing Director
283 satisfied customers
i need a machine where i can watch my movies while working
i need a machine where i can watch my movies while working on my cardio arch machine. My dvd player is too thick to lay on counsel - what can i buy to watch dvds on? regular dvds that are flat enough … read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I just got Disk copy and clean. I have an 2 year old Lenovo
I just got Disk copy and clean. I have an 2 year old Lenovo laptop from a private school that is running XP and I have a old HP laptop with WIndows 7 that the display is broken. I would like to move a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Problem Cannot use external monitor on Lenovo Laptop Detailed
Problem: Cannot use external monitor on Lenovo Laptop Detailed Description: I have a Lenovo T60 that I use with an external monitor. Last week, I was using Presenter view with Powerpoint for the first… read more
tbwhite2040
tbwhite2040
Computer Support Specialist
Associate Degree
896 satisfied customers
My LG Super Multi DVD/CD external drive suddenly isnt recognized
My LG Super Multi DVD/CD external drive suddenly isn't recognized by my computer. The drive accepts dvds or cds, the door opens and closes, but nothing happens. The drive doesn't show up in Windows Ex… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,475 satisfied customers
I bought the LG External DVD Writer and I cant burn with it
I bought the LG External DVD Writer and I can't burn with it ~~ tried different disks,etc. It will play a CD, so I think it's set up okay. It gets to point where it looks like it's burning first song … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an LG Flatron L1951S-SN LCD monitor with a bad power
I have an LG Flatron L1951S-SN LCD monitor with a bad power supply from Lien Chang, Co. marked AI-0066.PCB. Does anyone know where to get a replacement?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have a lenovo t61 built in Sept 2008. I currently have it
I have a lenovo t61 built in Sept 2008. I currently have it docked in a Lenovo docking port with an external monitor attached to the docking port. I want to set up another large monitor or flat screen… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
anything wrong here with my plan take pics with nikon D200...burn
anything wrong here with my plan: take pics with nikon D200...burn to BLU RAY DVD ( Internal drive or external drive?) using Delkin arcival 200 year dvds, use a dvd reading laptop (or connect external… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x