Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Just talking to you about my problem. HP. Tried a new email,

Customer Question
Just talking to you...

Just talking to you about my problem

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tried a new email, but with no success in getting my old gmail address to send any thing back to me after updating my computer.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that's about it.

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/16/2018
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 5 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening! My name is ***** ***** I look forward to helping you today!

Ask Your Own Computer Question
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 5 months ago

I'm happy to help fix this. Would you like to do the remote service so i can see and fix this issue OR would you like to tell me more over chat and I can give you some options to try?

Ask Your Own Computer Question
Customer reply replied 5 months ago
I have to leave, be back later
Customer reply replied 5 months ago
What is my password ***** my gmail on my old driver I just push gmail and it came on. But the new one did not carry ovr to the new updated . So I need my old password ***** my gmail.
Customer reply replied 5 months ago
Thank you
Tech Support Specialist: Josh, Support Specialist replied 5 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,217
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 4 months ago

Please let me know how you'd like to proceed and I'll be happy to help! Thanks!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Forgot password to my. Acer laptop. E2 vision AMD. Last did
Yes, last did updates 2 months ago and couldnt get back into gmail, so I created a new account. but really need to get back the old one … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
My laptop had the message that I needed to upgrade
My laptop had the message that I needed to upgrade microsoft, and after it was loaded, it asked me for a pass word for outlook email. I don't know what my password ***** ***** my laptop won't let me o… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I forgot my check in in windows 10 on another computer. I
I forgot my check in in windows 10 on another computer. I tried account recovery, but i couldn't get it to accept my code. How do I get online. … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Help with locked out google account. Dont think so. THe
dont think so. THe other day they tried to redirect me with a charge. That wasnt necessary. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I'm trying to transfer my gmail account from my old Imac to
HI Andy I'm trying to transfer my gmail account from my old Imac to my new HP laptop and can't figure out how to do it … read more
Josh
Josh
Support Specialist
22,217 satisfied customers
I have been trying to order a phone and sign up. I keep
I have been trying to order a phone and sign up. I keep getting messed up. I set up password ***** A gmail account was set up. I have no phone device and do want to get one I'm going in circles. Is it… read more
Josh
Josh
Support Specialist
22,217 satisfied customers
I need to get an Apple ID and a new password. I don't
I need to get an Apple ID and a new password. JA: When did you last reset your Apple ID or password? Customer: I don't remember JA: Have you installed any updates recently? Customer: Yes I did an upda… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I am having problems accessing my google account. I have
I am having problems accessing my google account. I have been waiting to hear back from google about my account. I haven't been able to get to my gmail … read more
Josh
Josh
Support Specialist
22,217 satisfied customers
Google told me to make a new email address which I did (for
Google told me to make a new email address which I did (for an additional one when doing whatever) and it wiped out my email account and access to it. How do I delete it and get back to my mail accoun… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Hello Google Tech support, My father in law, who is 77 and
Hello Google Tech support, My father in law, who is 77 and not the most tech savvy person, is really having a hard time. He believes he has forgotten his password, and has been unable to follow a "for… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I have had a gmail account for sometime [email protected]
I have had a gmail account for sometime [email protected] Apparently my account was compromised because friends started calling me to tell me they were receiving unusual messages that I had not sent. … read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
hello, trying to send emails form out look express and is
hello, trying to send emails form out look express and is unable. I get an error message stating "The host "HTTP" could not be found. Please verify the server name correctly. Account "http", Protocol:… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
289 satisfied customers
Recently, I changed servers and my email address has changed
Recently, I changed servers and my email address has changed and I cannot access the former email address...I have bought a new computer and I need to have my Norton 360 placed on my new computer...I … read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
I have new account information but cant remember what it is.
I have new account information but cant remember what it is. I would also like to access my old account and password XXXXX my address book. My old account [email protected] and password XXXXX elaine. … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Have many email addresses in my Thunderbird email. All except
Have many email addresses in my Thunderbird email. All except for one are sent with no problems. This ONE address says it is sent, but never arrives at the destination, no error messages are ever prod… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Asked this before....no response. MANY email addresses in
Asked this before....no response. MANY email addresses in my Thunderbird address book. All EXCEPT ONE get delivered just fine. This one only address seems to get sent, but never arrives. No error mess… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
1.Forgot my password 2. cant find my user name. 3.remember
1.Forgot my password 2. can't find my user name. 3.remember security question and answer. 4.need to know how to change passwords and add more than one e mail. Thanks… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I CANT SCAN AND EMAIL FROM HP PHOTOSMART 2610 all-in-one...it
I CAN'T SCAN AND EMAIL FROM HP PHOTOSMART 2610 all-in-one...it reverts back to an ole msn email adress tha does not work! Can you help, please?… read more
Mike B
Mike B
Computer Engineering Technologist
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x