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I have a contract with Sony Vio but don't have my paperwork…

Customer Question
I have a contract...

I have a contract with Sony Vio but don't have my paperwork at hand. I.D. Robert W. Crowther***** Barrington, IL 60010,(###) ###-#### All of a sudden our printer won't print my Emails

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Sorry, this Dinosaur has no knowledge of such action . It is an HP1102w laser jet.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It goes to print when I call for it to do so, but, save or cancel now shows, but no Print symbol.

Submitted: 4 months ago.Category: Computer
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Answered in 10 minutes by:
3/16/2018
Tech Support Specialist: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 750
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. It sounds like your printer is not set as the default. If you are running Windows 10, go to the search on the bottom. Type printers and select printers and scanners from the list. Once that window opens, click on your printer, then click on manage, then click on set as default. Then close all windows and try to print again.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Tech Support Specialist: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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