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My Microsoft account is steelersfanpa2att.net but shows up…

Customer Question
My Microsoft account is...

My Microsoft account is steelersfanpa2att.net but***@******.*** shows up when I reboot my computer on the login. It will not let me into the computer. How do I correct this?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

No idea

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have not used this computer in quite awhile was using my laptop mostly. Computer is about 4 years old

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Where do I find that I know the laptop is a Core i5

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your laptop? Have you installed any updates recently?

The laptop is operating fine it is my tower that I cannot get into

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just to get change the***@******.***

Submitted: 5 months ago.Category: Computer
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Answered in 14 minutes by:
3/16/2018
Tech Support Specialist: Thomas Kline,
 replied 5 months ago
Thomas Kline
Category: Computer
Satisfied Customers: 59
Experience: IT support Analyst at Takata
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 replied 5 months ago

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