Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I've messed-up my password and can't retrieve it. Ho envie…

Customer Question
I've messed-up my password...

I've messed-up my password ***** can't retrieve it.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Ho envie running on Windows 10.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Sinze yesterday when I tried to change it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not now.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 hours by:
3/16/2018
Tech Support Specialist: Dustin, Computer Support Specialist replied 4 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,228
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Computer Question
Tech Support Specialist: Dustin, Computer Support Specialist replied 4 months ago

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Just lost all my files,were backed up by cloud. i can't
just lost all my files,were backed up by cloud. i can't retrieve them, help … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
I need a new password. I cannot retrieve my paas word. Hp
I need a new password JA: What device or product does this involve? Customer: I cannot retrieve my paas word JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: h… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
When I bought my computer it had windows 8 on it. The offer
When I bought my computer it had windows 8 on it. The offer for a free upgrade to windows 10 came along and I upgraded. Later on I removed windows 10 and did a backup before I went back to 8. Yesterda… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I have severe feedback coming from my laptop speakers. Any
I have severe feedback coming from my laptop speakers. Any Ideas as to what to do? I have no cd or dvd in the laptop and I'm stuck as to what to do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a new HP Envy. I set it up a month ago, havent used
I have a new HP Envy. I set it up a month ago, havent used it since. Can't remember password ***** MS account name. How do I find those? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was supposed to receive either a text or phone call from
I was supposed to receive either a text or phone call from account recovery yesterday at 5:30 PM pacific time to reset my apple account password. my phone was stolen 12-11-17 and I received my replace… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had an apple itunes account a time ago with hundreds of
I had an apple itunes account a long time ago with hundreds of songs, but I can't remember any of my old account info. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
After the most recent Windows 10 update, Sleep Mode cannot
After the most recent Windows 10 update, Sleep Mode cannot be controlled. I have reset the settings to "Never" which has no effect. If I leave the computer idle for about 10 minutes, it goes to sleep.… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Microsoft has changed the password to enter my desk top.
Microsoft has changed the password ***** enter my desk top … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Having lots of trouble with computer. Now seems it will not
Having lots of trouble with computer. Now seems it will not take my Microsoft password ***** allow me to log on to the computer. What do I need to do???? … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I think I have been hacked. My wife received a call
I think I have been hacked. My wife received a call yesterday that I had to pay a Microsoft bill or microsoft would be turned off. I judged it to be a scam, and did not return the call, but today I ca… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I can't log on to my laptop computer with my password. The
I can't log on to my laptop computer with my password. The note is telling me to contact Account.live.com/passwork/reset. I'm using another computer to talk to you because I can't log into my laptop t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Windows 10 won't update - it tries and tries. I went
My Windows 10 won't update - it tries and tries. I went online and it sounds like you have to wipe out all your apps and reinstall Windows 10. I'd rather not do that … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
How can I set up a second user in this computer? envy I just
I just want to set up the second second user in this new computer… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Want to uninstall a program and it tells me it can't cause
Want to uninstall a program and it tells me it can't cause it is installing another program. I'm trying to uninstall Adobe … read more
Emanuel Flores
Emanuel Flores
Associates Degree
80 satisfied customers
I was trying to switch users for my laptop to my girlfriend
I was trying to switch users for my laptop to my girlfriend and she cant remember her Microsoft password ***** order to sign in to use the laptop. We were directed to this webpage to reset the passwor… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have upgraded to Win 10 pro, purchased a new HP Envy 7640
I have upgraded to Win 10 pro, purchased a new HP Envy 7640 all-in-one printer and I can find no way to install the Envy 7640 within the Win 10 environment. I've even spent time with HP Technical supp… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I did the hotmail upgrade recently, I quit receiving email
When I did the hotmail upgrade recently, I quit receiving email through my Office outlook 2003. What happened?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x