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I forgot my password for my email address and when I try for…

I forgot my password...

I forgot my password ***** my***@******.*** email address and when I try for a new password, they send me a code and when I use the code to reset to a new password, the new password ***** works. Have done this many many times.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I may have given them some security answers but I cant remember.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Trouble started when I tried to install my email account onto a new Smart phone. I couldn't do it because I would receive a message saying "couldn't access my server". But my smart phone will receive all my messages but I cannot send a message either on that phone or my laptop since that happened. Gmail sends me codes and I change passwords but they always say "wrong password"!!

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Answered in 5 minutes by:
3/16/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Thank you

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Customer reply replied 4 months ago
The day I tried to install my email onto my new smart phone which was about March 2nd?? Hasn't worked ever since on my laptop either.

Ok, now if you sign in what message go you get?

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Customer reply replied 4 months ago
Wrong password

Thanks

Can you please use my link below to reset your password

https://accounts.google.com/signin/recovery

Once done, use this new password ***** sign into your account.

Let me know please how you go

Thank you

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
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Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 4 months ago
I don't see any doenload

Are you on a windows or mac computer?

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Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
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Experience: Over 20 years of consulting to the IT industry

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