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Cant get my printing to scan. apparently windows 10 blocks…

Customer Question
Cant get my printing...

Cant get my printing to scan. apparently windows 10 blocks it

Technician's Assistant: Is there an error code on your printer when you try to scan?

I can't get the Lexmark productivity studio on my compter

Technician's Assistant: When did you last update the printer driver software?

Yesterday to 8 64 bit. Lexmark can fx it but want $79. that's balony

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can print fne but not scan

Submitted: 4 months ago.Category: Computer
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Answered in 29 minutes by:
3/16/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
but I am downloading office at the moment. does that matter
Customer reply replied 4 months ago
no. I don't want to spend the 39 dollars
Customer reply replied 4 months ago
can you talk me thru it
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

we can do it for less offer

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Customer reply replied 4 months ago
no I signed up for the 5.00 trial
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

ok I would email***@******.*** as it does cost more than that.

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