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I cannot get into my yahoo email account on my computer. No…

Customer Question
I cannot get into...

I cannot get into my yahoo email account on my computer

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No because I cannot get into my yahoo account on my apple iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know off

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/16/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,167
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last access your account?

Please let me know

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Customer reply replied 4 months ago
back on Jan.31, I was trying to get into my yahoo account to read my emails, and I could not get in, and someone called me asking if I was having problems. My Fast PC worked on my laptop and the set me up on Mozilla Firefox and I have not been able to get back into Yahoo
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

If you now try to sign in, what is the exact message you get?

Please let me know

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Customer reply replied 4 months ago
No, not today, Thanks anyway
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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