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I was to get back with you, but just now have the time. Can…

I was to get back...
I was to get back with you, but just now have the time. Can you contact me?
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Answered in 1 hour by:
3/16/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,085
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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What do you need help with?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,085
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
You had helped me in Feb. but everything isn't working. I was able to get the windows updates, but still have no sound from ITunes. I also use dashlane for my passwords and it is not working.

go here to connect me; https://tinyurl.com/yc8j9pqk
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 5 months ago
It doesn't seem to be connected.

you run the file?

what web browser are you using

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Customer reply replied 5 months ago
I use internet explorer. I'm on my cell phone. How can I connect to the computer?

you're doing this on your computer right?

It will ask you to run or save file at the bottom

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Customer reply replied 5 months ago
I'm on my phone. But I am looking at my emails on my computer, and it says to go to justAnswer.com. Is that what I need to do?

yes

you need to go to this link on your computer https://tinyurl.com/yc8j9pqk

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Customer reply replied 5 months ago
Are you connected?
Customer reply replied 5 months ago
Cody, I still need help on changing the ITunes on my computer.
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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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