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A company called my expert advise froze my computer an said…

Customer Question
A company called my...

A company called my expert advise froze my computer an said to call this number(###) ###-####i did they took over my computer and installed anti virus im i at risk

Technician's Assistant: What device or product does this involve?

Im not sure symantech?

Technician's Assistant: Which Symantec product do you have?

Symanteck endpoint protection

Technician's Assistant: What have you tried so far with your Symantec software?

Im afraid to do any banking transaction when they called they all said their names were american names like dave but they were all asians

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

They said they represented microsoft

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/16/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

If there is Symantec end point protection installed in the computer, i don't think there is anything to be worried about.

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