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My email acoountvwS jacked last week. I changed my password.

My email acoountvwS jacked...

My email acoountvwS jacked last week. I changed my password. But I have not gotten any emails in past 24 hours.

Technician's Assistant: Are you logged into your email account on any other devices?

Just on my phone and computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Well. I have a phone number and password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. That is all. Thanks

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Answered in 1 minute by:
3/16/2018
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,778
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Did you try sending an email from some other email?

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Customer reply replied 4 months ago
I sent an email from my yahoo acct to my work acct that needed to be secure / confidential after I was hacked. That is the only thing I can think of.

Did you try sending any emails to your yahoo email after the incident?

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Customer reply replied 4 months ago
How do I know this is secure and why are you asking for $39 more $

That is an automated popup for premium support. You can close that popup if you don't need that

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Customer reply replied 4 months ago
I have had a number of people say they have sent me emails.
Customer reply replied 4 months ago
Did my tech support quit?

So you are not getting any emails on your phone and also on the computer, right?

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Customer reply replied 4 months ago
Right. My husband just sent me another one and it did not go through

So on your computer, are you using any programs to access your email or you are going to the yahoo website to get the email?

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Customer reply replied 4 months ago
I am going to yahoo

Are you able to send any emails?

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Customer reply replied 4 months ago
I just found a bunch of emails from yesterday in my trash. It looks like everything is going there. Weird. How do I fix this ??

Was it emails you received?

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Have you set any filters on your yahoo mail?

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Customer reply replied 4 months ago
No. Have not set filters. I don’t even know how to do that

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

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Customer reply replied 4 months ago
Ok

You have to accept the offer to continue

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,778
Experience: MCSE, RHCE, IBM System X Server Certified
Verified
arsufi2002 and 87 other Computer Specialists are ready to help you
Ask your own question now

Please follow the instructions to start a remote session.

Click here to download and run secure remote tool.

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

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Customer reply replied 4 months ago
I am completely lost

What happened?

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Customer reply replied 4 months ago
I wanted me to open folders or numbers or pages or something on in iCloud or phone. I picked one then it went to a lot of other no relevant stuff

Did you download the tool from the link i gave earlier?

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Customer reply replied 4 months ago
There was nothing thAt says download

On the chat window or on the next page?

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Let me give you the link once more

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Ask Your Own Computer Question

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

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Customer reply replied 4 months ago
I did not get it

What type of computer are you using?

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Customer reply replied 4 months ago
Mac book pro

In that case, let me give you a different tool

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Customer reply replied 4 months ago
But I am
On my phone. I was going through all my trash and spam on my computer should I turn off computer or phone ?

Be on the computer to run the tool

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Use the computer for remote session

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Go to the below link and download the tool listed under Apple macOS

https://anydesk.com/platforms

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Customer reply replied 4 months ago
It says safari can’t download the file.

Is it giving you any security errors?

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Customer reply replied 4 months ago
Now it says. You can’t use this version of application “anydesk” with this version of os x
Customer reply replied 4 months ago
But I dragged anydesk to application folder to install anyway. I don’t know from there

Is it installed?

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Customer reply replied 4 months ago
I can’t tell. Where would I find it ?

Try opening the tool once more.

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Customer reply replied 4 months ago
Where would I see it on my computer if it is installed ? It is showing in my applications folder
Customer reply replied 4 months ago
Saying same thing. Can’t use this.....
Thomas Kline
Category: Computer
Satisfied Customers: 56
Experience: IT support Analyst at Takata
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Sorry you're still having issues.

what type of e-mail address do you have?

google office365 yahoo etc ?

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arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,778
1,778 Satisfied Customers
Experience: MCSE, RHCE, IBM System X Server Certified

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