Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My email acoountvwS jacked last week. I changed my password.

My email acoountvwS jacked...

My email acoountvwS jacked last week. I changed my password. But I have not gotten any emails in past 24 hours.

Technician's Assistant: Are you logged into your email account on any other devices?

Just on my phone and computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Well. I have a phone number and password.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. That is all. Thanks

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/16/2018
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,669
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Ask Your Own Computer Question

Did you try sending an email from some other email?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I sent an email from my yahoo acct to my work acct that needed to be secure / confidential after I was hacked. That is the only thing I can think of.

Did you try sending any emails to your yahoo email after the incident?

Ask Your Own Computer Question
Customer reply replied 1 month ago
How do I know this is secure and why are you asking for $39 more $

That is an automated popup for premium support. You can close that popup if you don't need that

Ask Your Own Computer Question
Customer reply replied 1 month ago
I have had a number of people say they have sent me emails.
Customer reply replied 1 month ago
Did my tech support quit?

So you are not getting any emails on your phone and also on the computer, right?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Right. My husband just sent me another one and it did not go through

So on your computer, are you using any programs to access your email or you are going to the yahoo website to get the email?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I am going to yahoo

Are you able to send any emails?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I just found a bunch of emails from yesterday in my trash. It looks like everything is going there. Weird. How do I fix this ??

Was it emails you received?

Ask Your Own Computer Question

Have you set any filters on your yahoo mail?

Ask Your Own Computer Question
Customer reply replied 1 month ago
No. Have not set filters. I don’t even know how to do that

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Ok

You have to accept the offer to continue

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,669
Experience: MCSE, RHCE, IBM System X Server Certified
Verified
arsufi2002 and 87 other Computer Specialists are ready to help you
Ask your own question now

Please follow the instructions to start a remote session.

Click here to download and run secure remote tool.

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

Ask Your Own Computer Question
Customer reply replied 1 month ago
I am completely lost

What happened?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I wanted me to open folders or numbers or pages or something on in iCloud or phone. I picked one then it went to a lot of other no relevant stuff

Did you download the tool from the link i gave earlier?

Ask Your Own Computer Question
Customer reply replied 1 month ago
There was nothing thAt says download

On the chat window or on the next page?

Ask Your Own Computer Question

Let me give you the link once more

Ask Your Own Computer Question
Ask Your Own Computer Question

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did not get it

What type of computer are you using?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Mac book pro

In that case, let me give you a different tool

Ask Your Own Computer Question
Customer reply replied 1 month ago
But I am
On my phone. I was going through all my trash and spam on my computer should I turn off computer or phone ?

Be on the computer to run the tool

Ask Your Own Computer Question

Use the computer for remote session

Ask Your Own Computer Question

Go to the below link and download the tool listed under Apple macOS

https://anydesk.com/platforms

Ask Your Own Computer Question
Customer reply replied 1 month ago
It says safari can’t download the file.

Is it giving you any security errors?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Now it says. You can’t use this version of application “anydesk” with this version of os x
Customer reply replied 1 month ago
But I dragged anydesk to application folder to install anyway. I don’t know from there

Is it installed?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I can’t tell. Where would I find it ?

Try opening the tool once more.

Ask Your Own Computer Question
Customer reply replied 1 month ago
Where would I see it on my computer if it is installed ? It is showing in my applications folder
Customer reply replied 1 month ago
Saying same thing. Can’t use this.....
Thomas Kline
Category: Computer
Satisfied Customers: 35
Experience: IT support Analyst at Takata
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Sorry you're still having issues.

what type of e-mail address do you have?

google office365 yahoo etc ?

Ask Your Own Computer Question
Was this answer helpful?
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,669
1,669 Satisfied Customers
Experience: MCSE, RHCE, IBM System X Server Certified

arsufi2002 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to recover my Gmail password. 7152133745
Anything else you want the Email Expert to know before I connect you?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
In an effort to make "All-in-One" features operate properly,
In an effort to make "All-in-One" features operate properly, I downloaded the latest HP Officejet Pro 8600 drivers, Help, Update, Basic Device Software & Product Improvement Study. Now, my land line p… read more
Sheri
Sheri
Bachelor\u0027s Degree
413 satisfied customers
I have windows 7 and have to reinstall the net framework in
I have windows 7 and have to reinstall the net framework in order to get aol gold. I did have it … read more
Cody
Cody
Computer Science
2,159 satisfied customers
I'm not sure what happeneed, but I now have windows 10,
I'm not sure what happeneed, but I now have windows 10, which I didn't want. Anyway I have lost my download link to Printmaster that I had bought. Can you send me a link please? Kathy Schulz … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I've stumbled across this app called TeamPot, which promises
I've stumbled across this app called TeamPot, which promises to be amazing in how it supposedly extends G Suite as a team management app. However, Google gives me a warning that they don't know if it'… read more
Eric Ewing
Eric Ewing
University IT Manager
156 satisfied customers
Received a message that someone had tried to use my ip
received a message that someone had tried to use my ip address. There is a reference number AZ23256 and a phone number to call 1-***-***-****. is this legit? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
How do I transfer apps from my samsung mobile to my
How do I transfer apps from my samsung mobile to my microsoft laptop … read more
Moses C
Moses C
Bsc
572 satisfied customers
I think someone just hacked a Google email account of mine
Hi Pearl - I think someone just hacked a Google email account of mine thru Facebook. … read more
Moses C
Moses C
Bsc
572 satisfied customers
I was working on my computer today and it froze. A screen
I was working on my computer today and it froze. A screen popped up saying my computer was blocked because of suspicious activity or something like that. A recorded voice also came on saying my comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
My Dell Latitude 15 processed a service update last week and
My Dell Latitude 15 processed a service update last week and would not reboot. it is stuck on the Dell logo screen says it cant find a boot disk. I removed the hard drive and connected it to another c… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Do I have to pay $120 for tech support just to access
Do I have to pay $120 for tech support just to access Microsoft Edge? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
It will not automatically feed the paper thru...why? Canon
it will not automatically feed the paper thru...why? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
My wireless phone is dead. ready to be buried. I have a new
My wireless phone is dead. ready to be buried. I have a new phone to activate. When I went to a Verizon company store, they told me to call #228, They won't answer either with the new phone or with my… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
It is very slow and takes forever to get anything done. HP
It is very slow and takes forever to get anything done. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
98 satisfied customers
I have a Satellite C75D-C7224x. I am using Wondershare and
I have a Satellite C75D-C7224x. I am using Wondershare and the performance is extremely sluggish. The video constantly lags behind the audio. I want to increase RAM and switch to SSD processor. Is thi… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
How do I re-set my administrater password. HP laptop. Where
yes and where do I find the information you ask for about my laptop? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
When I try to go into micrsoft edge it flases off screen. Hp
when I try to go into micrsoft edge it flases off screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA.
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA. I downloaded an application called AnyTrans for iOS. Is this a good choice? I can't get it to work for me.… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x