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I am trying to see and transfer photos from a old Ipod to my…

Customer Question
I am trying to...

I am trying to see and transfer photos from a old Ipod to my comuter that runs win110

Technician's Assistant: How old is your iPod?

Is at least 8 years old, is about 1inch by 2.5 inches really thin

Technician's Assistant: What have you tried so far with your iPod?

Nohing it was given to me by son and am trying to see how to transfer tthe pictures it has to my computer

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not for now, it has a few videos on it but what i am interested is the pictures for now... ok

Submitted: 1 month ago.Category: Computer
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Answered in 1 minute by:
3/16/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 39,882
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What happens when you connect the iPod to the computer?
Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
It comes in as another drive on the explorer
but i cannot see the pictures on the picture file from the ipod
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Do you see those pictures on your iPod when connecting it to the computer?

Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
No but i see the folder
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Thank you. Have you installed the iTunes program on your computer yet?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 1 month ago
no, it is not installed
Customer reply replied 1 month ago
my computer is running the win 10 version of the OS
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Can you please install the iTunes program on your computer now, then check to see if the photos are in the folder / drive now?

Please let me know. Thank you.

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Customer reply replied 1 month ago
Ok, downloaded I tunes version10.7 but it says I have to restart the system . I will lose you if i do?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Don't restart yet. Unplug iPod, then re-plug it, then wait a bit, and check.

Please let me know. Thank you.

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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
Cannot see the photos on the photos folder but i can see the videos on the video folder after i unplugged and plugged again...
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Open the Photos app icon on your computer, then use the Import option and check. Please let me know. Thank you.

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Customer reply replied 1 month ago
It did find the music album fotos and the videos on the I-pod but not the pictures
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

If you disconnect the iPod from the computer, then do you see photos on your iPod's screen?

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Customer reply replied 1 month ago
I was able to see everything i am seeing now after the installation of the I-tune program....
Customer reply replied 1 month ago
sorry before the installation of the I-tune program
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Do you mean after the installation of the iTunes program, if you unplug the iPod from the computer now, then you do not see the photos on the iPod's screen anymore?

Does your iPod have touchscreen?

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Customer reply replied 1 month ago
I meant to say that everythig i see on the unplugged i-pod i was able to see before the installation of the i-pod program....No it does not have touchscreen, the screen is only about an inch by inch and a half.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Restart your iPod and check, thanks.

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Customer reply replied 1 month ago
Ok this i-pod does not have a on off button it turns off after it is not used.....ok it is off now...should i re-connect it?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Turn off, then turn it back on and re-connect it, thanks.

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Customer reply replied 1 month ago
OK, it did not resove anyting i still cannot see the pictures, the rest is still there.....if i re-start my Pc how can i get ahold of you afterwards?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

I've emailed you. Did you receive it?

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Customer reply replied 1 month ago
nonlet me check....
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

OK, thanks.

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Customer reply replied 1 month ago
Ok i have your e-mails, i guess the only thing left to do is to re-start my computer and see if that is what it takes to be able to see the photos on the i-pod right?
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Yes, then let me know, thanks.

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Customer reply replied 1 month ago
OK will do.......
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Thank you.

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Customer reply replied 1 month ago
Ok i did restart the computer and even took a long time to download the latest update to the I-tune program and again not able to export the fotos from the I-pod Nano to the PC...I am able to see the photos on the I-pod Nano but have not been able to expeort them to the PC..I guess it cannot be done....to tell you the truth I don't know how he took photos with the I-pod Nano, i could not find how to do it??
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 month ago

Did you check all the folders/subfolders in the device in This PC?

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Customer reply replied 1 month ago
I did, it reads it as another USB drive and it shows all the folders except the photos cannot be down loaded or seen byt the PC....?? I guess iwill have to contact the I-pod Nano folks to see how to export the photos from the nano to the PC
Customer reply replied 1 month ago
Ok will let ya know what I found out OK..thanks for trying to help me......
Tech Support Specialist: Pete, Computer Engineer replied 1 month ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,722
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I see the previous expert has left the conversation.

Do you still need help with this?

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Customer reply replied 1 month ago
Seems nothing I tried has helped, I have given up trying to recover those pictures...thanks....
Tech Support Specialist: Pete, Computer Engineer replied 1 month ago

Ok, if you change your mind just reply back at any time and we can try some other solutions.

Pete.

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