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Why isn't my zenfone v phone downloading pics that were

Customer Question
Why isn't my zenfone v...
Why isn't my zenfone v phone downloading pics that were texted to me?
Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/16/2018
Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 4 months ago
Benjamin Larson
Benjamin Larson, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 115
Experience: Software Development Engineer
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Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

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Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 4 months ago

A couple of questions - did you just get a new phone or did it used to work and stopped working?

Do you have two friends or relatives that can help? What I'd like to do is have one of them send a picture to both your phone and another to see if we can figure this out.

Also, this is your phone, correct? https://www.verizonwireless.com/smartphones/asus-zenfone-v/

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Customer reply replied 4 months ago
This is a new phone
Customer reply replied 4 months ago
No thanks. I will go by the store tomorrow
Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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