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MY office 365 has stopped working. HP WINDOWS 7 PRO. IT JUST…

Customer Question
MY office 365 has...

MY office 365 has stopped working

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP WINDOWS 7 PRO

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

IT JUST STARTED TODAY

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I started with a trial membership,but I paid $99 later. Is there some confusion?

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/16/2018
Tech Support Specialist: Byron, Computer Support Specialist replied 4 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,351
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

By "stopped working" do you mean the program is telling you that it needs to be activated?

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Tech Support Specialist: Byron, Computer Support Specialist replied 4 months ago

Please sign in to your Microsoft account here: https://account.live.com

From the horizontal menu at the top click Services & Subscriptions and you will see the

information for your Office 365 account.

It's likely this is a payment issue. From the menu at the top click Payment & Billing>>Payment Options

Click Add a Payment Method in blue.

Once that has been set up remove the old card information.

To re-install Office 365 go here: www.office.com/myaccount

Click Install on the left side of the page then on the new page

click Install again on the right hand side.

Let me know the result please.

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