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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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MY office 365 has stopped working. HP WINDOWS 7 PRO. IT JUST

Customer Question

MY office 365 has stopped working
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP WINDOWS 7 PRO
JA: How long has this been going on with your computer? What have you tried so far?
Customer: IT JUST STARTED TODAY
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I started with a trial membership,but I paid $99 later. Is there some confusion?
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

By "stopped working" do you mean the program is telling you that it needs to be activated?

Expert:  Byron replied 8 months ago.

Please sign in to your Microsoft account here: https://account.live.com

From the horizontal menu at the top click Services & Subscriptions and you will see the

information for your Office 365 account.

It's likely this is a payment issue. From the menu at the top click Payment & Billing>>Payment Options

Click Add a Payment Method in blue.

Once that has been set up remove the old card information.

To re-install Office 365 go here: www.office.com/myaccount

Click Install on the left side of the page then on the new page

click Install again on the right hand side.

Let me know the result please.