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Is Microsoft refunding money for a a problem that was not…

Customer Question
Is Microsoft refunding money...

Is Microsoft refunding money for a a problem that was not installed?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I don't know the model or OS I just know I paid $200 for a security Program in October 2017 and now I'm getting calls to refund my money if I send them my banking info, Sound failure?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I recently received a call from 441149720614 wanting me to call back. is the number familiar to you?

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/16/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers or programs, Please DO NOT call or answer the call, Report them to the Internet
Crime Bureau here : http://www.ic3.gov/default.aspx

Let me know if you need further assistance

Thank you

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Customer reply replied 4 months ago
I tried that address for crime bureau and message says not available.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

Try to click on this link : https://www.ic3.gov/complaint/splash.aspx?

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Customer reply replied 4 months ago
NO!!! I,m not paying anymore money for your "assistance"---What's going on? I
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

You don't need to pay anymore money, just do not answer the call, then report the number to the Internet Crime Bureau :

https://www.ic3.gov/complaint/splash.aspx?

Ask Your Own Computer Question
Customer reply replied 4 months ago
NO!!! I'm not paying anymore money for your "assistance." Is this another scam?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago
Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

You don't need to pay anymore money, just do not answer the call, then report the number to the Internet Crime Bureau :

https://www.ic3.gov/complaint/splash.aspx?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I I tried the number you gave me and it said it wasn't a valid number. What now? Is this another scam? Don't Charge me $5.00 to my credit card
Customer reply replied 4 months ago
See above answers.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

I sent you a link not a number, also this is not a scam, I'am trying to help you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

If you are not satisified for any reasons please click here to request a refund : ww2.justanswer.com/help/how-can-i-request-refund-0

Thank you

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