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I'm having trouble receiving my e mail and can't figure out…

Customer Question
I'm having trouble receiving...

I'm having trouble receiving my e mail and can't figure out why

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I'm checking my email from my pc

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have no idea I,m pretty illiterate can you connect to my computer and see whats wrong

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was getting a popup verification for remote location and how much is this going to cost

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/15/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,268
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

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Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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