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Lost the sound card on my pavillon 500-164. Hp pavillon

Lost the sound card...

Lost the sound card on my pavillon 500-164

Technician's Assistant: What's the brand and model of your product?

Hp pavillon 500-164

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows upgrade 10 from 8.1

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

My error did a recovery with windows

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Answered in 22 minutes by:
3/15/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
ok do it
Customer reply replied 4 months ago
do I have to stay on

yes

Ask Your Own Computer Question

go here to connect me; https://tinyurl.com/y9jwsqdo
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
ok
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