Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I purchased a copy of office for mac. Began to follow the…

Customer Question
I purchased a copy...

I purchased a copy of office for mac. Began to follow the directions contained in the package I received beginning with going to office.com/setup. I then got to the screen asking for the product key which I entered. Immediately an error code came up along with a phone number for the US. It was answered by a men with an Indian name and accent, and he immediately wanted to take control of my computer. Up went the RED FLAG. It all sounded suspicious, so I ended the call. He gave me his name and said his company which, as best I could understand. Additionally, he gave me the company phone number 1-***-***-**** and said his name was Dopal. Sounds fishy to me. What Up?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Ray Jennings

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Only what I just typed. The package arrived a short while ago. I ordered it thru apple since they were helping me with a problem. I have an office disc that is a number of years old and was unable to furnish the product key for it, thus requiring me to purchase a new copy. R

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only that we will have to talk by phone since yahoo has blocked my email connection password ***** result of upgrading mu OS to high sierra. I'm working to fix it now, but its not been fixed yet.

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 5 months ago
As I explained above, I don't have access to my email at the present time. Please help me over the phone. Do you want my phone number?
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
Can we talk by phone?
Customer reply replied 5 months ago
There are no supporting documents. All info is contained in my original message.
Customer reply replied 5 months ago
What's happening?
Customer reply replied 5 months ago
Pls respond,
Answered in 35 minutes by:
3/15/2018
Tech Support Specialist: Ugo A, Computer Software Engineer replied 5 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is Ugo. After reading your question, I want to know :

1) Where you purchased your Microsoft product from?? If it wasn't office.com or the microsoft store, we might have a problem

2) if have restarted your Mac (with all discs removed from the computer) and attempted to access different internet websites . Are all of the website accessible as before you attempted the install ?

I did some research on the number that you posted and it seems that the company associated with that phone number might be a scam company.

Please let me know. Thanks.

Ask Your Own Computer Question
Customer reply replied 5 months ago
I purchased the product from Apple. The senior technician who helped me with the installation of high sierra said that Apple could sell me the product, and since I was having trouble with ordering it through India, this seemed the best option. And it was very simple.Not sure how to answer the 2nd question, but I'll try. I have restarted the computer with the new OS and it has been running fine for 3 days. However, I can not access my email account at yahoo since they locked my password. I have emailed yahoo, and they have sent me a list of questions which need to be answered through my wife's iPad. Not done yet since I'm trying to install office. I'm not sure what you mean by "all discs removed", but there are no discs in the unit. The only disc that i put in was my old office disc, but ai do not have the product code number for it which caused me to have to purchase this new one.I believe all of the websites were accessible before attempting the install.I'm glad that I became suspicious of that site possibly being a scam. But how did it intercept the instructions I was following in the package that came from M-soft albeit thru Apple?
Customer reply replied 5 months ago
You asked me if you can access my computer. How do I know that you are really a M-soft employee?
Tech Support Specialist: Ugo A, Computer Software Engineer replied 5 months ago

?

I as a contractor have not asked to access your computer at all during this session (justanswer.com). At this point, I'm focused on giving you text-based troubleshooting advice.

I'm just trying to figure out how a product that you purchased from Apple could lead you to calling a scammer on a product (ie iOS/Mac) that is not supposed to be susceptible to viruses or malware.

The only other thing I could believe is that the store itself would not be an official Apple store. Is this the case ? Did you go to a contractor that offers services affiliated with Apple products, but does not actually work within an Apple store like the one's you would find in a mall ?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ugo A Your Own Question
Ugo A
Ugo A
Ugo A, Computer Software Engineer
Category: Computer
Satisfied Customers: 72
72 Satisfied Customers
Experience: Software Engineer at Quadrant

Ugo A is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I bought a new laptop and bought the Office 365 program.
I bought a new laptop and bought the Office 365 program. When I tried to install it I kept getting a error code. I called the number given and found that the install the computer needed to be cleaned … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I have received several phone mail messages saying that my
I have received several phone mail messages saying that my Microsoft service will be terminated, and then giving me a telephone number to call back for "Microsoft Windows Security Department". I have … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
Yesterday, my husband got a message on his computer to
Yesterday, my husband got a message on his computer to contact a number on the screen because windows on his computer was compromised. He called and he jumped through hoops with someone you could hard… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
How do I make a formal complaint to google about a google
How do I make a formal complaint to google about a google employee who was rude and disconnected me without saying why just because I was asking why gmail won't let me change my number so I can sign i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I tack to one of micrsoft pepole ,and i got that site to
i tack to one of micrsoft pepole ,and i got that site to proteck my computer , then she said one of the teck well finsh the job on the 6 of july , he well call me betiwn 9 o-till 11 am i never got the… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have an office all-in- one. After I installed Windows10 I
I have an office all-in- one. After I installed Windows10 I cannot open certain documents that were transfered. Also, the documents I prepare with Word, I cannot open. Windows 10 asks for the Product … read more
Don Williams
Don Williams
BS
15 satisfied customers
How can I find out if I was scammed by someone who sent a
How can I find out if I was scammed by someone who sent a pop-up on my screen indicating they were from microsoft and had blocked my computer. I have tried numerous times to contact microsoft with no … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
A few years ago I got a warning message on my Apple Mini that
A few years ago I got a warning message on my Apple Mini that it was being attacked by a virus. I immediately called the phone number and was told to cut off my computer. Afterwards I talked to someon… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have contracted with Qtechcare located in Las Vegas Nevada.
I have contracted with Qtechcare located in Las Vegas Nevada. they indicate they are a legitement IT support company and are associated with Microsoft. Is this true and are they legitement. Thanks Ron… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
On May 5th I was informed by XXXXX XXXXX that I might have
On May 5th I was informed by XXXXX XXXXX that I might have a virus. He requested that I go to 7-ll get a green dot Money Pak for $250. He assured me that the $250 would be returned to me by check in a… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I received a phone call from a woman with an accent (probably
I received a phone call from a woman with an accent (probably Asian) who tole me there was a suspicious error message from my computer. She asked if I was using a laptop or desktop. When I told her we… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I just bought the Dell Im emailing from. I also bought a Product
I just bought the Dell I'm emailing from. I also bought a Product Key for Microsoft Office Home and Student 2010. I called Tech support: 1-XXX-XXX-XXXX to get help with the product key. They told me t… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I received a call from "Austin", who had a very strong indian
I received a call from "Austin", who had a very strong indian accent and could not understand English very well. He told me that he was calling on behalf of Microsoft and that virus had been tracked t… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Someone with an Indian accent saying they were from Windows
Someone with an Indian accent saying they were from Windows 7 helpdesk phoned me at home yesterday and said they were checking to see if my laptop was corrupted by trash files (not virus). On the Serv… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I had a phone call from a person with an indian type accent,
I had a phone call from a person with an indian type accent, I could not get most of what he said but gathered he assumed I had a problem with my computer. He wanted me to use the computer so he could… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have been getting phone calls from companies saying they
I have been getting phone calls from companies saying they are authorised by microsoft, generally with an indian accent which most of the time I can even hardly under stand what they are talking about… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have been getting calls from (suppose to be cash advance
I have been getting calls from (suppose to be cash advance legal) which is faugelet, the number is XXXXX the name that is being used is jack willams from the legal dept, he has called 11 times sat, 8 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I try to open Microsoft Office Word 2007 (2) I am asked
When I try to open Microsoft Office Word 2007 (2) I am asked to put the product code in, which I do, but it tells me that the number I put in is incorrect. This programme comes with the computer but i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x