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New update went on and now the computer want get past start…

Customer Question
New update went on...

New update went on and now the computer want get past start up. its saying that its trying to recover windows then shuts back off again

Technician's Assistant: What device or product does this involve?

Dell computer windows 10

Technician's Assistant: What Dell model do you have?

No idea

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Its been going on for about 2 hours haven't done anything didn't want to mess with the update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 4 months ago.Category: Computer
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Answered in 6 minutes by:
3/15/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,084
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Turn off the computer and turn ON again. When it starts and you see the Windows logo screen turn OFF the system. Repeat this for three times. Fourth time you will get an automatic repair screen. Let it complete the repair and check the result.

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Customer reply replied 4 months ago
ok doing that now
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Okay, complete the repair process and let me know the result

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Hi, do you still need assistance on this matter?

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Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
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