Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to reintall windows 10 asmy laptop won't function…

Customer Question
I need to reintall...

I need to reintall windows 10 asmy laptop won't function properely

Technician's Assistant: What's the brand/model of your laptop?

Hp 834472.B23

Technician's Assistant: What have you tried so far with your 834472.B23? Have you installed any updates recently?

Yes nothing works

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No i just want to wipe clean

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/15/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can you login at least?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I can log in but nothing will open
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

can you press F8 repeatedly on startup and choose safe mode with networking?

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

can't remote in if you can't get to a web browser on your computer

Ask Your Own Computer Question
Customer reply replied 4 months ago
F8. Won't work
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

after you login, does the mouse cursor move? can you do ctrl alt delete > task manager?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Have him call me.(###) ###-####
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

can you login and move cursor?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Ok
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

are you seeing my questions?

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

When you login can you moved the cursor?

Can you press ctrl alt delete to open task manager?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I am receiving your emails on my desk top maybe you can instruct me this way.
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

You're not answering any of my questions.

When you login can you move the cursor?

Can you press ctrl alt delete to open task manager?

Ask Your Own Computer Question
Customer reply replied 4 months ago
closing up for the night.''Thank You
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

ok

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
HP LAPTOP Windows 10 caught in loop. PC RAN INTO PROBLEM
HP LAPTOP Windows 10 caught in loop. PC RAN INTO PROBLEM MUST RESTART CONTANT LOOP. NTFS FILE SYSTEM … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I need to know how to wipe all data from this hp notebook
i need to know how to wipe all data from this hp notebook laptop … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have a Laser HP P1006 printer and recently I keep getting
I have a Laser HP P1006 printer and recently I keep getting the "Load paper tray" signal even though the paper is loaded. I have tried cleaning the printer using Isoporyl Alcohol and when that didn't … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My friend bought a lenovo ideapad 100s-14ibr and it seem
my friend bought a lenovo ideapad 100s-14ibr and it seem like it caught a virus , i was trying to do a factory reset on the system ,when it gave me a error message stating that its not enough memory t… read more
Cris
Cris
60 satisfied customers
How do I re-set my administrater password. HP laptop. Where
yes and where do I find the information you ask for about my laptop? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My computer update has gone. How do I reinstall windows 10?
My computer update has gone nuts. How do I reinstall windows 10? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am trying to wipe my pc and reinstall windows 10, etc. I
i am trying to wipe my pc and reinstall windows 10, etc. I used Darik's boot and nuke, but I just get a blank screen after hitting enter with it. is there another software that i can use to wipe my dr… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
720 satisfied customers
I need to change the boot priority on my laptop to USB? no
I need to change the boot priority on my laptop to USB? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I tried to clean up my laptop and succeeded in wiping
I tried to clean up my laptop and succeeded in wiping virtually everything on it. This was not my intention and I need to go back 24 hours to get back all the data. I am running with windows 10 … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
i am running windows 7 on Toshiba laptop c660D. I have purchase
i am running windows 7 on Toshiba laptop c660D. I have purchase windows 8.1 and wish to install64 bit version, but cannot. I receive error message saying to insert 32bit disc. if I install 32bit, I am… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have a Dell Laptop which I intend to wipe clean and then
I have a Dell Laptop which I intend to wipe clean and then install Windows XP as the operating system(OS) I have the software to accomplish the wipe clean but I unerstand you require a special full in… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I used wipe drive on my dell laptop to reintall windows 7,
I used wipe drive on my dell laptop to reintall windows 7, I had problems with laptop thats why I used wipe drive. I have a slot drive. Now the disk will not come out. How do I get it out to re-instal… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hi Viet.thanks for your last mail sorry for delay in answering
Hi Viet.thanks for your last mail sorry for delay in answering due to poor health,Im sorry to tell you but I still have the same fault f12-f2 works but f8 nothing unable to use laptop just the same as… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a laptop I bought during Christmas and it came with
I have a laptop I bought during Christmas and it came with Windows 7 Trial. It was about to run out and a friend of mine gave me a Windows 7 Ultimate disk. I loaded the Windows 7 Ultimate disk and I d… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
Can you tell me how to make my HP Compaq Presario CQ61 laptop
Can you tell me how to make my HP Compaq Presario CQ61 laptop link up to my powerpoint projector?… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
yes i have been trying to install my pc with recovery disk
yes i have been trying to install my pc with recovery disk and it will take the first on but it will not read the 2nd one. it keeps rejecting it out, plus it says wrong disk but i bought the disks rec… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
if i want to display a date range in an excel worksheet in ...
if i want to display a date range in an excel worksheet in a summary sheet, ( a column of date ranges) extracted from individual worksheets range of dates, how would i write that formula?… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Hi, i have 4 columns and i would like to calculate as ...
Hi, i have 4 columns and i would like to calculate as column BxC =D but i want to include in my formula Column A by Calculating AxB if greater than 0 zero. example if A>0 then x B=X C= D OR IF A<… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x