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I'm 77...One might think that I have a lot of spare time..I…

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I'm 77...One might think...

I'm 77...One might think that I have a lot of spare time..I do have spare time, but I don't want to waste it because gmail is rejecting my sent emails. As a hobby, I personalize cartoons and send them to friends. A lot of them are getting rejected.There are anywhere for 50 to 100 contacts per send. Why is this happening and can it be corrected? FRUSTATED.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Browzer usually chrome

Technician's Assistant: What troubleshooting have you tried?

Not that adept in technology. How do I do that?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

That's my bigust frustration Than ks.

Submitted: 1 month ago.Category: Computer
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Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
3/15/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 191
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Are you able to send email without the attachment?

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Customer reply replied 1 month ago
Some of the times with..Seems to be the amount of addressees that could be the problem. Is there a limit per send. My previous browser/email, (Juno) had a limit of 50
Customer reply replied 1 month ago
Waist What additional charge???? if so NO.
Customer reply replied 1 month ago
Wait
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

No charge. we haven't accepted your remote request

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Customer reply replied 1 month ago
but is there a remote fee?
Customer reply replied 1 month ago
I think I clicked the remote request to quick. saw the $ after I clicked
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

You requested remote service. But it hasn't been charged to your account

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Customer reply replied 1 month ago
I'm 77.. just looking for a reasonable fix
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

I understand. Gmail does have a limit. for the size of files which is 25 mb

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

And if you send files in bulk emails. It would also have a size limit

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Customer reply replied 1 month ago
I can send an email with 100 addresses maybe once a day then the next gets rejected. Today the first on got rejected adding to my frustration.
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

So you are able to send Just sometimes they get rejected. Is it from the same group of emails?

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Customer reply replied 1 month ago
the emails usually contain 8 cartoons each about 125 kbs
Customer reply replied 1 month ago
If you mean do I send them the the same people, you usually 2/3 times a week.
Customer reply replied 1 month ago
keep going
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Ok the 125 kbs doesn't exceed the gmail limit

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Customer reply replied 1 month ago
125 times 8 cartoons
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Do a test email to yourself with the attached cartoons. Just to make sure its not a send connections error.

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Customer reply replied 1 month ago
Want an example? I can send you one to your Email?
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

And you said you said them once or twice a week. without any problems? Just today you can't

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

I saw the pictures up top. very cute cartoons. Very talented

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Customer reply replied 1 month ago
If I'ave done that I have no problem sending to 1 person it's when there are multiple addressees
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Ok thats the over limit google has

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

What you can do is make a google drive. uplaod the cartoons there. And share with the email contacts

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Customer reply replied 1 month ago
Not just today... Some days I sent to 100 and it goes thru ok today it failed the first send. I might try it later this afternoon and it might go through. SHRUGG
Customer reply replied 1 month ago
How do I make a Google Drive?
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

I'm sure it will go thru . If you haven't had any problems before. come back if you need more help. I'll get those instruction for you hold please

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Customer reply replied 1 month ago
Thanks
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

you already have the google drive available with your gmail account. https://www.google.com/drive/ and sign in with your gmail id and password

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars/ click on write review to submit at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Thanks, Fran

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Customer reply replied 1 month ago
Here's hoping it works ..Thank an be good to yourself.. --bob
Customer reply replied 1 month ago
I opened google drive, and I can't see where to sign in.to my gmail account. It opened to my g-drive account automatically.
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Ok do you see the dots beside your name top right in your gmail account

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Customer reply replied 1 month ago
I'm in my drive not email
Customer reply replied 1 month ago
couldn't see where tis sign in to gmail
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Ok. you will need to up load the files to google drive

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Customer reply replied 1 month ago
does drive have all of my addressees?
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

so you should see new at the top left. up load your files there and then you see the share with on the left

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Customer reply replied 1 month ago
What I do is forward a previous toon email and up date it with new toons and a date.
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Oh I see. Well the drive isn't going to help .

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Sorry I didn't read that information up top.

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

Sending the email the way you have been is the only option for that, And gmail does have a limit on the size.

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Customer reply replied 1 month ago
Is there a problem?. I just got a notification that there a a possible fraud to my Jet blue credit card account of which I just gave Ask the card info earlier.
Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

I have no idea about your CC. Probably because you haven't used the CC here before.. And they wanted to make sure you made the purchase

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Tech Support Specialist: Fran, Computer Support Specialist replied 1 month ago

you can call our customer service if you have question about our service

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Customer reply replied 1 month ago
Checking the CC acount now..stay tuned
Customer reply replied 1 month ago
OK What happened is that I got charged the $39 dollars of which I was told that I wouldn't be charged as I clicked request in error.
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,467
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there

Do you still need assistance?

Please let me know

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Customer reply replied 1 month ago
problem not solved, but done. thanks
Tech Support Specialist: Richard, Computer Specialist replied 1 month ago

ok, if you want to continue let me know

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