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I use MS Windows on my Dell computer with a HP printer.

I use MS Windows...

I use MS Windows on my Dell computer with a HP printer. Yesterday the printer could not be turned on. I called HP support and was asked to allow the tech to control my computer to investigate the problem. The tech went into the options window and showed me that I have 1592 admin events that reflect that I have been infected with Trojan spyware. He offered to cure my computer by removing Trojan, adding a new firewall, defender and anti virus system plus send me a new HP 8600 printer all for $298. Question: I believe I purchased a tech support package from MS in the past. Is it still active and if so, will MS clean up my computer from the viruses? If not, what will MS charge to do this?

Technician's Assistant: What kind of computer or device are you printing from?

Its an old HP 950C inkjet

Technician's Assistant: How long has this been going on with your 8600?

Just began yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure

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Answered in 2 minutes by:
3/15/2018
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,317
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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When did you speak with this tech? Did you pay the requested $298?

Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,317
Experience: 4+ Years in Tech Support
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Customer reply replied 5 months ago
Today. I did not agree to his offer

Thank you. Microsoft does not sell tech support, or provide it, so if you did buy a tech package in the past it wouldn't have been through Microsoft. But I can go ahead and remotely connect now to remove the spyware.

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Please click this link and follow the instructions provided so I can connect: https://rickyk.screenconnect.com/?Session=2a02e430-afd4-412b-a426-5feff2cf145d

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There were 155 spyware items identified and removed. Thank you again for your patience. Have a great day!

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