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I am trying to reset a password for email account and can't…

I am trying to...

I am trying to reset a password ***** email account and can't seem to get it to take.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure, what they are I am trying to do this for my sister who is non-tech.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to do this because someone high-jacked my credit card and I need to change the account info for Netflix.

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Answered in 9 minutes by:
3/15/2018
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 216
Experience: Network Engineer
Verified

Hello,

Thank you for your question today. My name is ***** ***** I am happy to assist.

Can you please let me know who your email provider is (ex: Gmail, Yahoo, AOL, etc.) and I can direct you to the proper location on where to reset the email password.

Please let me know and we can proceed with troubleshooting.

Thanks,

Jamie

Ask Your Own Computer Question
Customer reply replied 5 months ago
gmail
Customer reply replied 5 months ago
no

Thanks, ***** ***** how you can proceed with resetting the password ***** the gmail account. I also included what the Gmail password ***** are at the end.

To reset your Gmail password ***** recover access to your account:

  1. Make sure you either:
    • have a secondary email address specified for your Gmail account or
    • have not logged into your Gmail account for 5 days.
  2. Click Forgot password? on Gmail's log-in page.
  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.
  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or
  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:
    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.
    • Verification using a code (with 2-step authentication enabled for the Gmail account):
      • Depending on the verification methods set up for 2-step authentication, you can get a code from:
        1. An SMS text message received from Google;
        2. An app (e.g. Google Authenticator); or
        3. Printed back-up codes.
      • Enter the phone number used for verification if prompted.
    • A phone number set up for account recovery in Gmail:
      • You will receive an SMS text message from Google that contains a verification code.​
    • A secondary email address for Gmail account recovery:
      • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.
      • You may also be able to enter any current email address to receive a verification code.
    • A security question for Gmail password *****:
      • Type the answer to your recovery question following the question under Answer the security question you added to your account.
    • When you set up the account:
      • Enter the month and year when you created the Gmail (or Google) account.
    • If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass.

Once you have established yourself as your account's owner using any of the – and usually multiple – steps above, Gmail will log you in to the account. If, for security reasons, you do want to change your password, follow the Change password link.

Passwords can contain any combination of ASCII characters and must contain a minimum of 8 characters. First and last names support unicode/UTF-8 characters, with a maximum of 60 characters. Periods (.) are not ignored as they are in a gmail.com account.

Please let me know if you have any further questions,or need clarity.

If this helps please rate me 5 stars!

Thanks,
Jamie

Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 216
Experience: Network Engineer
Verified
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