Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am trying to use the google account. I don't remember when…

I am trying to...

I am trying to use the google account. I don't remember when I set it up but I was in East London, South Africa then. I am now in Canada and I can't get anything to work. Help!!!

Technician's Assistant: What device or product does this involve?

Both my Samsung phone and my laptop - it's hp

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Not sure of model but it is Windows 10?

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes. I updated the windows 10 last month

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Help me update my antivirus as well. I can pay with my debit card

Show More
Show Less
Ask Your Own Computer Question
Answered in 8 minutes by:
3/15/2018
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question

I've reviewed your notes and understand you're trying to reset your Google password. Is that correct?

Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified
Cabletech and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Not just the password. it says it couldn't even verify that the email address was mine!!

Okay, in order to begin sharing screens, I have a few steps so I can see exactly what is going on your end.

1. Click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=b1f4b17e-154a-45e4-904a-020db1dbaaf5

2. Click I AGREE

3. Run or open the file once downloaded.

Once you successfully do this, I'll be able to send you a message to you directly in your computer. It will pop up or flash in your start menu. If you don't see it, I will help you pull it up by moving the mouse for you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cabletech Your Own Question
Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
528 Satisfied Customers
Experience: 12 years ISP Technical Support

Cabletech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I recently installed windows 10 from windows 7, but a virus
I recently installed windows 10 from windows 7, but a virus got into my system l cannot reload again … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
Need to reactivate my microsoft with my product key. please
need to reactivate my microsoft with my product key. please Batteling to sign in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an HP Laptop and have Windows 10 installed.I am in
I have an HP Laptop and have Windows 10 installed.I am in rural South Africa and have a contract with Vodacom for a small wi-fi modem, the contract is for 5GB per month, which normally last the month … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Am resident in South Africa and have an HP Notebook model
Am resident in South Africa and have an HP Notebook model number MLP3383115-2P in which the battery has now swollen The part number is ***** Can advise where I can obtain a new battery? Many thanks Ma… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Icannot access Skype and have tried several times and all I
Icannot access Skype and have tried several times and all I get ism as big round a round then transported to some one in South East Asia who wanted $500. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I am facing a huge problem. my hotmail account was blocked.
Hi, i am facing a huge problem. my hotmail account was blocked. the problem is, i am not using my account that often. however, i am using it for banking purposes. i cannot remember who i'd send emails… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
We have a Samsung tablet. For severals weeks we did not use
We have a Samsung tablet. For severals weeks we did not use it. When we used it again it didn't recognize our password. The only way I could use it was to add another name. But then I couldn't access … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I am not sure if I'm at the right place I need to retrieve
I am not sure if I'm at the right place I need to retrieve my google account password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am living near Bayala in Kwa Zulu Natal South Africa.The
My name is Anne ****-*******. I am living near Bayala in Kwa Zulu Natal South Africa.The computer I am using is a Hewlett Packard Laptop 620. It was given to me by my nephew Roy ***** when he purchase… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am travelling to UK and South Africa. I have plug converters.
I am travelling to UK and South Africa. I have plug converters. Local current is 220. I am taking my I phone and I pad2 with me. Will I risk damage if I plug in while in the UK and South Africa? throu… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I purchased an Acustitone PRO on Nov.14th through Amazon.com.
I purchased an Acustitone PRO on Nov.14th through Amazon.com. On Nov.29th or 30th, I applied for an extended warranty.My request seemed to go through with my credit card. i live in Canada for spring,s… read more
computerguru86
computerguru86
139 satisfied customers
My new windows 7-64 bit laptop will not play a video disk that
My new windows 7-64 bit laptop will not play a video disk that plays on my old XP system. I get the message Wrong region.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hi Can i use debit card for my account with google in canada....or
Hi Can i use debit card for my account with google in canada....or is it only for usa..if yes how do i go about it... Thank you diane [email protected]… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I am getting flickering pixels on my new Gateway monitor. Do
I am getting flickering pixels on my new Gateway monitor. Do you have any ideas for the solution?… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Hi, i have purchased a sony vaio S Series - VPCS11V9E from
Hi, i have purchased a sony vaio S Series - VPCS11V9E from london. this laptop has built in internet everywhere. how do i get this to work with the my codafone 3G card in south africa? best regards, a… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I live in South Africa and I am interested in buying a Kindle
I live in South Africa and I am interested in buying a Kindle from Amazon through a friend who is currently in the States and who will be returning to SA in a few months time. My question is whether I… read more
Mike, LTD
Mike, LTD
Senior Software Engineer
Bachelor's Degree
108 satisfied customers
I am a Catholic Priest who will be going to Kenya, Africa in
I am a Catholic Priest who will be going to Kenya, Africa in about 1 Year. Do you have Micro SD cards for East Africa or Kenya?… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
A company named Real Dynamic Inc., London CD, put ...
A company named Real Dynamic Inc., London CD, put an unauthorized ATM/POS charge on my bank account and neither I or the bank can find this company in any search we've done. Any answers???… read more
JC Dill
JC Dill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x