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Pape. HP MFP M377DW. It says we have a paper jam, but no…

HP MFP M377DW Technician's...

HP MFP M377DW

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It says we have a paper jam, but no paper visible anywhere

Technician's Assistant: What's the brand and model of your printer?

HG MFPM377DW

Technician's Assistant: How long has this been going on with your printer?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last week

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Answered in 3 minutes by:
3/15/2018
Thomas Kline
Category: Computer
Satisfied Customers: 59
Experience: IT support Analyst at Takata
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If you could please unplug the printer for 2 minutes.

Then please plug it back in.& see if the error persists

Thomas Kline
Category: Computer
Satisfied Customers: 59
Experience: IT support Analyst at Takata
Verified
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