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I cant get my PayPal account open because it has the wrong…

I cant get my...

I cant get my PayPal account open because it has the wrong email address it has r********@gmail.com the correct one is r********@gmail.com

Technician's Assistant: When could you last open your PayPal?

I tryed to night but I did not even remember that i had a pay[al account

Technician's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

OK

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes I try to keep it updated

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

How much is this going to cost me

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Answered in 5 minutes by:
3/15/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
NO I DID NOT WANT A SECURED REMOTE FOR $39.00
I did not even know I had an account. It came up when I tried to sign in for a new account
Customer reply replied 5 months ago
Please cancel the charge I am sorry I pressed the wrong key

ok, ill cancel the remote service,

When could you last sign into your account?

Please let me know

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Customer reply replied 5 months ago
Idid not know I had account until I tryed to ser up one tonight

ok, and if you now try to sign in, and use your correct email, what is the exact message you get?

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Customer reply replied 5 months ago
Do I have to contact my credit card company to make sure I don't get charged $39.00

I see nothing with chargers, only I requested it be refunded to you

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Customer reply replied 5 months ago

It always says my email address is r*******@gmail.com It should be r********@gmail.com

yes, but you can type in the correct email, so sign out and type in the correct email address please

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Customer reply replied 5 months ago
No it always go back to the wrong one

yes, but you can remove it and type in the correct one

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Customer reply replied 5 months ago
That's what I do like a bad penny it alway returns

Which internet browser are you using

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Customer reply replied 5 months ago
google
Customer reply replied 5 months ago
OS 10.13.3 on Mac

Click the three dots top right then settings, then advance then reset

Once done, restart the computer then try to sign in please

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Customer reply replied 5 months ago
Richard it did not work They blocking me I can't even start a new account

Please explain exactly what now happens

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Customer reply replied 5 months ago
When I try to log in I do not have the correct password ***** I try to create a new one and I keep getting the message that there is a problem try latter

Can you use this link to reset your password

https://www.paypal.com/authflow/password-recovery/

Then use the new password ***** sign in

Let me know how you go please

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Customer reply replied 5 months ago
This is what I got . Something went wrong on our end
We're sorry, we're having some trouble completing your request right now. Please try again shortly.Try Again
Customer reply replied 5 months ago
I have tried so may times his is why I contacted you

Do you have another computer there?

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Customer reply replied 5 months ago
no
Customer reply replied 5 months ago
I do have an ipad mini

try to reset it via that please

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Customer reply replied 5 months ago
ok rtying now
Customer reply replied 5 months ago

I tried and when I tried to get a new email address this is not valid email (r***********@gmail.com)

Ok, this is the entire issue, the account does not exist, choose there please to create a new account and use this.

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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
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