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I got one TV Box from: PT. My TV is LG. around 4 years. And…

Hi Pearl Wilson. My...

Hi Pearl Wilson. My name is***** got one TV Box from: PT.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

My TV is LG. around 4 years. And aTV Box is T95m-Us Plug. I was set it up (it was connected with wifi). But i can't watch any . I think it's no good. So, i can refund ? and how i can do ? Thanhs.

Technician's Assistant: You can email***@******.***. JustAnswer is backed by a 100% satisfaction guarantee. So if our Customer Care team can't address your issue, and it's been 30 days or less since you paid to ask your question, they will refund your money. The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?

Thank you very much Pearl Wilson. I'll reach them now and if i'm still have problem i'll need yous help. Ok. Thank again.

Technician's Assistant: How long has this been an issue with your LG? What happened right before this?

I don't know exactly. but around 2009-2010 and never happened before !

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Thankyou. I'll let you know after i connected them.

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Answered in 4 hours by:
3/15/2018
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Hello Thanh,

Have you tried selecting different input sources on the TV to ensure you have the correct one selected for the TV box?

If it doesn't work on any input then you should return it.

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Pete
Pete, Computer Engineer
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Satisfied Customers: 20,328
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