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No longer have phone number connected to yahoo mail account…

Customer Question
No longer have phone...

No longer have phone number connected to yahoo mail account so cant open email

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I'm not techy but I've spent hours trying

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My old ph number was(###) ###-#### new number is(###) ###-####

Submitted: 5 months ago.Category: Computer
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Answered in 4 hours by:
3/15/2018
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,616
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Yahoo takes your account's privacy and security very seriously, and they will only let you reclaim an account if you can prove you're the rightful owner.

When you register for an account, it's up to you to provide the most up-to-date and valid recovery info.

Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

If the Password ***** says my password *****'t be reset online -

If you've tried using the Password ***** and weren't able to get access to your account, other recovery options may not be available.

I know it can be frustrating to see the fail page, but in some cases you may have to create a new email account if it is not recoverable online.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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