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My PC files have become corrupted. Im not exactly sure what…

Hello, my PC files...

Hello, my PC files have become corrupted. Im not exactly sure what to do because I have never experienced this. Also the PC is used primarily for gaming if that helps.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I built the PC so it does not have a specific brand but the OS is WIndows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

For about a month. I have tried scans, repairs, game reinstalations

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thats all

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Answered in 4 minutes by:
3/15/2018
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,361
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What error messages have you been getting?

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Customer reply replied 1 month ago
blue creen of death
Customer reply replied 1 month ago
no thanks

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Customer reply replied 1 month ago
blue screen

Can you tell me what you have done to correct it please?

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Customer reply replied 1 month ago
i tried to scan my files of corruption, repairs

From the command line?

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Customer reply replied 1 month ago
what is that?
Customer reply replied 1 month ago
oh yes sorry

Press and hold the Windows key then the X key. Select Command Prompt (Admin) then type sfc /scannow

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Customer reply replied 1 month ago
i dont see command prompt admin

What do you see?

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Customer reply replied 1 month ago
windows powershell admin

Never mind, just click on the Windows icon and type command. When the window opens, right click on the command option at the top and select run as administrator.

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Customer reply replied 1 month ago
it just pulls up command prompt

When click on the Windows icon and type command, it should appear at the top of the window on the left hand side. If you right click on the command and select run as administrator, that will open a command prompt window. Then you can run sfc /scannow

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Customer reply replied 1 month ago
it doesnt give me that option

Okay go back to pressing and holding the Windows key plus the X key and select Windows Power Shell (admin) Type the command from there.

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Customer reply replied 1 month ago
i did now what

It should take a while to run the scan?

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Customer reply replied 1 month ago
it wont let me scan

What does it say?

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Customer reply replied 1 month ago
34; the term 'sfc/scannow' is not recognized as the name of a cmdlet, function, script file, or operable program.

You need a space between sfc and the forward slash. Copy and paste it. sfc /scannow

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Customer reply replied 1 month ago
its working

Okay good. If you blue screen again, make sure you copy down the error code so you can let me know what it is.

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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
will i be able to contact u later on?
Customer reply replied 1 month ago
u specifically

You can always post here and I will reply back as soon as possible.

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Customer reply replied 1 month ago
ok thank u

My pleasure! Please remember to rate my service and have a nice day!

Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,361
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified
Dan and 87 other Computer Specialists are ready to help you
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Dan
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,361
2,361 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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