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I have message...insert boot media in selected boot device…

I have message...insert boot...

I have message...insert boot media in selected boot device and press any key

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Asus x54c. Windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just last few minutes. Tried shutting down and tried ctrl alt delete

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The motherboard was changed 2 weeks ago

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Answered in 5 minutes by:
3/15/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 195
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Has it ran since motherboard was changed?

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Oh, I see it just happen. It can read the boot sector of the hard drive. So I can't boot into windows

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Customer reply replied 1 month ago
What do I do

can you get into safe mode? and try a repair of the OS

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Customer reply replied 1 month ago
You think you can fix it?

I can't fix it from remote. But I can walk you thru the process

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So turn computer off. and on start up keep pressing f8 on and off. until safe mode appears. let me know when you get to safe mode

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Customer reply replied 1 month ago
Ok

if you see repair this computer on the list select that one. If not select safe mode with command prompt

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Customer reply replied 1 month ago
No same message came up only now it's repeating
Customer reply replied 1 month ago
Help

do you have a repair disk?

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you should be able to get into safe mode.

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Customer reply replied 1 month ago
No...I will have to ck on repair disk with my daughter. I tried f8 again and still no safe mode

OK . hold on one second. Asus seems to make it hard to get into safe mode.

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Do you see boot menu when doing the F8 come up

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Customer reply replied 1 month ago
No...logo comes up and then I get same message

Ok will have to get the repair CD and put in machine. And you will see the option to repair.

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Just do a repair. If you do a install it will reformat the hard drive and all your DATA will be loss

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My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars/ click on write review to submit at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Thanks, Fran
****************************************************************************************************************

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Customer reply replied 1 month ago
all my data is lost?

No.

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If you do a repair from the CD data wont be lost

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If you do a install from CD. Data will be lost

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Just make sure you select the repair option when you run the CD

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Customer reply replied 1 month ago
If I don't have one can I get one?

is it window 7 home or pro 32 or 64 bit?

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Customer reply replied 1 month ago
64 bit

You can use any ones CD if it for the version on your computer.

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Not a Back upo CD. But a windows 7 OS CD

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Customer reply replied 1 month ago
Daughter has for Windows 10. ..not use. That

no you have windows 7

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So you have to us a windows 7 installation CD.

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Customer reply replied 1 month ago
We tried to make Recovery disk but it failed

So if you don't have one and know someone who has a windows 7 installation CD you can use. It must be same version that you have on your machine. DON"T USE Someone back up disk. Must be a installation CD

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Why did it fail?

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You can look under the battery to see what windows 7 home or pro you have on the machine. Should have your product key sticker

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Customer reply replied 1 month ago
I don't know. My daughter tried 4 times. Gave up

I see

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Anything else I can help you with?

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Customer reply replied 1 month ago
Well...I guess not. Can find the repair cd online instead?

No can find it on line. What version is it Home or Pro?

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Customer reply replied 1 month ago
Something my daughter can download?

No it not online. unless you buy it.

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Customer reply replied 1 month ago
I'll have to look

Yes. That why I asked if you knew someone that has it. You can use it

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please rate my service at the top of this page and click on write review to submit and close ticket if you are finished.

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Thanks

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Customer reply replied 1 month ago
Wait

I'm still here

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Yes?

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Customer reply replied 1 month ago
My daughter found a recovery disk with files dated 2008 so. Can't be for her windows 10
Customer reply replied 1 month ago
Is it safe to try?

No its 2 different operating systems.

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Please different setting for your bios

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Drivers and all. You will mess your computer up

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you can upgrade you machine to windows 10. But it will have to be a clean install

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Customer reply replied 1 month ago
If stuff on it is dated 2008...then it seems it can't bee for her window 10

all your files will be loss. and you will have to purchase a product key for windows 10

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Customer reply replied 1 month ago
You don't get my question

But does it have just files on it or a repair disk? Please her drivers are different then your drivers unless ya'll have the same model machine

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that should say plus, not please

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Customer reply replied 1 month ago
Mine was hers b4 it was mine. So she has all the disks. She read one that file viewer...had last date modified 2008 and 2012...it is an asus Recovery disk
Do you think that is right one?

Ok. if that is the back up for that computer it will be fine. I thought you was talking about 2 different computers yours and hers. Didn't know yours use to be hers. :)

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anything else?

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Customer reply replied 1 month ago
I don't know about backup...it is titled recovery...but modified 2008 and 2012. Why would it b modified?

shouldn't have been modified if its recovery disk. Unless it was used as a back up in 2012

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Customer reply replied 1 month ago
Under battery says home premium

I can't remote into your computer if it wont book

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boot

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Customer reply replied 1 month ago
You asked me to look under battery to see what it was

yes and did you? should have a product key and be windows 7 home or pro?

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its either under the battery or on the bottom of computer.

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Customer reply replied 1 month ago
Home

Ok so you will need windows 7 home 64 bit CD.

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Ok so now you'll need to rate my service 5 stars and write the review and submit to close this ticket . So another person wont pick up your remote service request. The rating will show I was able to resolve your question. if you are finished

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Customer reply replied 1 month ago
This is her daughter. These computers don't come with disks anymore - when I bought this computer it prompted me to create a recovery disk' I did that, but I have a newer unit that is the same brand

no they don't come with CD any more. everything is digital. If you have the same model computer and same OS installed. you will be fine to do the install.

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Customer reply replied 1 month ago
I don't know if the recovery disk I found is for moms computer or mine, so I opened it in file explorer on my computer and the dates on

all computers come with windows 10 now

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Customer reply replied 1 month ago
The files on the recovery disk predate the release of windows 10. They are 2012 and previous so I am thinking that it cannot be for my computer which runs windows 10
Customer reply replied 1 month ago
I know that.

Ok

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Customer reply replied 1 month ago
I don't understand how else to explain to you.This is going to take minute to explain again. Please allow me time to type
Customer reply replied 1 month ago
I used to own mom's computer. When I decided to upgrade from this Win 7 Asus to a new Win 10 Asus I gave her my old one. They are NOT the same OS.I had created recovery disks for both computers but I can only find one set. I put the CD in my computer and viewed the files. All the files on the disk pre-date the release of Windows 10, so I suspect they are NOT for Windows 10 but rather for Windows 7, which as you know was released some time around 2008. The files on the recovery disk are dated 2008 and 2012. So am I safe in assuming a recovery disk created on and for a Windows 10 would have files dated around the time Windows 10 was released. Do you think this is a safe assumption?

just explain this line. if it was created on and for a windows 10. it wouldn't have files for a windows 7.

So am I safe in assuming a recovery disk created on and for a Windows 10 would have files dated around the time Windows 10 was released. Do you think this is a safe assumption?

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So do you mean created on and for a windows 7 machine?

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then yes your assumption is correct

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Customer reply replied 1 month ago
I don't know which computer I created the Sr disks on. Either mom's or mine.

I see.

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Customer reply replied 1 month ago
COULD be either. I was hoping the dates on the files would be a clue.

nope not a clue.

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of course windows 10 hasn't been out that long.

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But if the files have been modified it hard to say what is on them.

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talk to your friends see if anyone has the windows 7 home

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 195
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
Okay. Is there a way for me to download win 7 from MS support and create a disk for her using a different computer?The files have not been modified since I downloaded them onto the cd

can't down load from Microsoft.

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Customer reply replied 1 month ago
Somewhere else I can download it from?

provide me your contact number please

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Customer reply replied 1 month ago
Her number is(###) ###-####

calling now

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Fran
Fran
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Satisfied Customers: 195
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