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THERE OUR LENOVO SPENT ALL YESTERDAY UPGRADING WINDOWS GOT…

Customer Question
HEY THERE THIS IS...

HEY THERE THIS IS MALCOLM OUR LENOVO SPENT ALL YESTERDAY UPGRADING WINDOWS GOT TO 99% LAST NIGHT LEFT IT ON THIS AM IT WAS OFF SWITCHED IT ON BEEN RESTARTING SINCE ABOUT 8.00AM

Technician's Assistant: What Lenovo model do you have? And the version of Windows?

YOGA 300

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

NOTHING IT TOLD ME NOT TO SWITCH OFF OR UNPLUG WHILE UPDATING THANKS MALCOLM

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO THANKS

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/14/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,529
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Go ahead and power down, let it set for a few minutes then restart.

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Customer reply replied 4 months ago
done 2 mins same restarting message and spinning wheel
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Okay now let it set for several minutes and see if it will complete the updates.

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Customer reply replied 4 months ago
no thanks just instruct me please!
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Customer reply replied 4 months ago
power off now ....11.01
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Well actually I meant for you to let it continue with the update.

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Customer reply replied 4 months ago
switched back on now 11.04
Customer reply replied 4 months ago
same message "restarting" and spinning wheel
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Were you upgrading to Windows 10 or is this the regular Windows 10 update?

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Customer reply replied 4 months ago
just an update - Yoga said needed to be done when switched on for the first time in quite a while yesterday
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Okay. If it has been some time since it has been on line, updates can take as long as 24 hours depending on how fast your internet speed is.

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