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I received this messages from Windows Support

I received this messages...

I received this messages from Windows Support Center.Reference No. AZ5257. Please help me.

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

HP Pavilllon All-in-one

Technician's Assistant: What version of Windows are you running on your Pavilion?

Windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

NO.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it .

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Answered in 5 minutes by:
3/14/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,024
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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what is the message?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,024
Experience: Systems Administrator
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Cody and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
Some one tried to use an application to sign in to my windows computer . Ref No. AZ3257 .

go here to connect me; https://tinyurl.com/yc7ue2qs
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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