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I was just told i a trojan horse virus. Hp laptop. What is…

Customer Question
I was just told...

I was just told i a trojan horse virus

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

What is that

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

Yes window 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes had i guy remote my computer who was supose to be from micro soft

Submitted: 5 months ago.Category: Computer
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Answered in 5 minutes by:
3/14/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,070
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

This is a scam, which they will try to sell you unwanted software or protection plan for a steep price.

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