Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a person that says that my computer is not working…

I have a person...

I have a person that says that my computer is not working right.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Its a home build, I am running windows 7 pro

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Past couple of months, they also have access to my paypal account

Technician's Assistant: When did you last update PayPal?

Hopefully yesterday, when I changed the password

Technician's Assistant: What have you tried so far with your PayPal?

They know about the problem, but to me it seems I am getting nowhere

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Is there a way to stop this from happening

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/14/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,024
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question

Who is claiming this? If you called a phone number that showed up on your computer then its a scam.

Ask Your Own Computer Question

please don't open new questions, it will charge you more money

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,024
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
I get a phone call asking how my computer
Is running

you can ignore the call, but we'll look and make sure everything looks legit on your computer

go here to connect me; https://tinyurl.com/yctk97ph
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Would this be winthurster

idk who or what that is

did you go through steps I sent you?

Ask Your Own Computer Question
Customer reply replied 5 months ago
I am not getting it

I'm on

Ask Your Own Computer Question
Customer reply replied 5 months ago
Call me 1(###) ###-####I have more questions

what other problems are going on?

Ask Your Own Computer Question
Customer reply replied 5 months ago
what about teamviewer they use this program to get on my computer, also supremo

connect me again we can remove those programs if you'd like

go here to connect me; https://tinyurl.com/yctk97ph

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,024
4,024 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Someone just changed my password on my google account please
Someone just changed my password ***** my google account please help message … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want a new PayPal account. Windows. Years ago. I am on my
I am on my work computer. At home I have a different computer.… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I can not access one of my gmail accounts it says that it
I can not access one of my gmail accounts it says that it can not verify that is me and I don't know what to do from this point … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IT Miro, we spoke yesterday about Seniorpeoplemeet.com. Well
IT Miro, we spoke yesterday about Seniorpeoplemeet.com. Well the problem is back. My profile now has a man's picture instead of mine and I received 52 emails from WOMEN. I am not gay! Please help me. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Trying to log into my eBay account; had difficulty with iPad,
Trying to log into my eBay account; had difficulty with iPad, phone and now my computer. Does eBay ask people to "activate" their account by providing your full name, date of birth, mailing address, C… read more
LKT
LKT
Bachelor\u0027s Degree
228 satisfied customers
Pay pal owes me $150. that came out of my account and went
Pay pal owes me $150. that came out of my account and went nowhere. 3 times I sent $50. , 2 times it said failed the 3 time it said it went through but did not. Then Pay Pal said it was creating my ac… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Can i speak to someone by phone? COmplicated and a real problem
Can i speak to someone by phone? COmplicated and a real problem since as of Monday, can not access one of my gmail accounts on my blackberry - that seemed to start at the time I had to enter on my des… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I have a hotmail account I have been using since about 1996.
I have a hotmail account I have been using since about 1996. Yesterday, 9/11/2011, at 10:09 am, a company named Canadian Neighbor Pharmacy , www.tabletmedicare.com, used my account number to forward t… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Someone seems to be sending e-mails to my contacts from me.
Someone seems to be sending e-mails to my contacts from me. How do I change my password XXXXX do I need to close my account completely? Also, I keep getting e-mails that are suggestive from the same p… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
AOL is not my ISP provider (that is ATT.net) but my AOL address
AOL is not my ISP provider (that is ATT.net) but my AOL address has been hacked and everyone in my mailbox is getting fraudulent e-mails. How do I stop the problem and if it involves working with AOL … read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor\u0027s Degree
103 satisfied customers
Hi, I see youre online and you helped me about a month ago
Hi, I see you're online and you helped me about a month ago when I was trying to figure out how to reset my router after a divorce from an IT person....do you remember the issue? I was able to reset t… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
HAVING TO CHANGE EMAIL DUE TO HACKER. IS THERE A WAY THAT I
HAVING TO CHANGE EMAIL DUE TO HACKER. IS THERE A WAY THAT I CAN TRANSFER INFO FROM MY FOLDERS IN MY EMAIL ACCOUNT TO THE NEW ACCOUNT. I AM NOT TALKING ABOUT MY COMPUTER FILES BUT MY INDIVIDUAL FOLDERS… read more
Mark Anderson
Mark Anderson
Attorney
Doctoral Degree
10 satisfied customers
Since 12/26, 718 bogus spam emails have been being sent to
Since 12/26, 718 bogus spam emails have been being sent to my contact list. I'm 68 yrs old, and not up-to-date on these matters since I retired. I need to know how I can either change my email address… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cant seem to get into my my Yahoo mail account on the
I can't seem to get into my "my Yahoo" mail account on the web. A few days ago I got a notice that our password XXXXX been changed but I kinda ignored it because I had never changed it. Also, this mor… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Im using Microsoft outlook 7. Over the past several months
I'm using Microsoft outlook 7. Over the past several months there have been several group messages sent by my email address containing a reference link but which I never sent. I have run several malwa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi. I am building a website which is actually similar to justanswer.com
Hi. I am building a website which is actually similar to justanswer.com but it is on a totally different concept. I am at the point where I need to implement paypal for the incoming payments, but payp… read more
Cpolarek
Cpolarek
Associate Degree
114 satisfied customers
I have had the same hotmail account with the same password
I have had the same hotmail account with the same password XXXXX several years. I travelled to MN with my laptop at Christmas to visit my mother. Using a local establishment that had WIFI, I was able … read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
ive been haveing a problem where i can not sign in to my accounts
iv'e been haveing a problem where i can not sign in to my accounts on certain web sites , such as paypal i can get on to the home page but when i click the sign in button nothing happens it just says … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x