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Laptop will not start? Let me look it up. It has a error…

Customer Question
Laptop will not start? ...

Laptop will not start?

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Let me look it up

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

It has a error code of C0000022

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Going into the system it is asking me for my user password ***** I can not remember

Submitted: 1 month ago.Category: Computer
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 24 minutes by:
3/14/2018
Tech Support Specialist: Eric Ewing, IT Pro replied 1 month ago
Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 320
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
Verified

Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Tech Support Specialist: Eric Ewing, IT Pro replied 1 month ago

A reset, recovery , refresh, or other option can be used to fix the Fatal error C0000022 code in Windows Operating Systems. A reset or recovery will reset your computer to factory settings and a refresh will remove all the programs you installed. A refresh will leave documents, pictures, videos, and other files on your hard drive and a reset or recovery will not.

To get started:

1. Click the Windows icon on the bottom left of the tray menu and go to settings> Update & Security > Recovery

2. Find the “Reset this PC” section and click Get Started

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Customer reply replied 1 month ago
okay
Tech Support Specialist: Eric Ewing, IT Pro replied 1 month ago

I see that you've request Remote Assistance, but I'm afraid this won't be a viable option as it required your computer to be bootable. Instead, we can walk you through performing the repairs.

Please attempt to Reset or Recover your PC per the instructions I sent along, and let me know how it goes!

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Customer reply replied 1 month ago
that's fine
Customer reply replied 1 month ago
I am on the phoenix securecore technology setup page
Customer reply replied 1 month ago
Eric, how do I reset my laptop?
Customer reply replied 1 month ago
Eric I have a error code 0xc00000225
Customer reply replied 1 month ago
also is there a number like f4 or f5 I can use I can not get on the page you are talking about
Customer reply replied 1 month ago
Eric I can not sit here all day waiting on your responce
Customer reply replied 1 month ago
This is not worth the money and please do not take the thirty-nine dollars from my account.
I'm out can not wait any longer.
Tech Support Specialist: David L, Systems Engineer replied 1 month ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,475
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

What is the name of the operating system on your computer (such as Windows 10, 8 or 7)?

Also, does the computer power up but not boot to the login screen or is there also trouble with power up?

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Customer reply replied 1 month ago
Window 10
Tech Support Specialist: David L, Systems Engineer replied 1 month ago

Next, boot the computer and immediately power off the computer when Windows starts

(when the Windows logo appears). Do this three times and then boot it again

and the Advanced Boot Menu should appear.

Select Advanced options in the menu that appears, then select Troubleshoot >

Advanced Options > Startup Repair. Once Startup Repair is running it will

scan for and fix problems keeping the system from booting. Then once

completed, reboot and test to see if the issue is resolved.

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Customer reply replied 1 month ago
It powers up but with the Lenovo sign. The error is with the updates not completing
Tech Support Specialist: David L, Systems Engineer replied 1 month ago

Ok then instead do the following first:

Boot the computer and immediately power off the computer when Windows starts

(when the Windows logo appears). Do this three times and then boot it again

and the Advanced Boot Menu should appear.
Select Advanced options in the menu that appears, then select Troubleshoot >
Advanced Options > System Restore. Select a restore point dated prior to
when the issue first started. Then click Next and follow the prompts to
complete the system restore. Reboot and test to see if the issue is
resolved.

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David L
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,475
7,475 Satisfied Customers
Experience: Microsoft & Cisco Certified with over 20 years experience

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