Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Request status of my webroot program. 9.0.19.43. Nothing,

Customer Question
Request status of my...

Request status of my webroot program

Technician's Assistant: Which Webroot product do you have?

9.0.19.43

Technician's Assistant: What have you tried so far with your Webroot software?

Nothing , was warned that a malwae

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Re

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/14/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,032
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Suddenly I noticed that my PC with Windows 10 is running
Suddenly I noticed that my PC with Windows 10 is running slowly. What can I do about this?… read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
I just used MS Edge to browse the photos of the new royal
Hi, I just used MS Edge to browse the photos of the new royal baby on msn.com. All of sudden, a red webpage popped up and the speaker repeatedly warned me that my computer had been infected by a malwa… read more
Cris
Cris
62 satisfied customers
How to reinstall webrootsecureanywhere, my computer shut
how to reinstall webrootsecureanywhere, my computer shut down and restarted and I don't have webroot installed anymore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just change computer and put webroot on. Now we cannot see
I just change computer and put webroot on. Now we cannot see our church work schedule. I am thinking it is webroot, but we do not get any error or warning messages. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,074 satisfied customers
I think this might be the way to do it. I have a question.
Hi William,I think this might be the way to do it. I have a question. On one of the options you can remove all files and end up with a clean disk. In the other option you can save your files and re-re… read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
I need help with my Kaspersky licensure please. Don't know
I need help with my Kaspersky licensure please. Don't know why I can't renew it. … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
I just got this red page warning that I encountered a Trojan
I just got this red page warning that I encountered a Trojan worm and was asked to phone this number 1-***-***-****. My question - Is this valid? Last time I got a similar warning it was bogus. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I think I have been hacked by some one offering protection
I think I have been hacked by some one offering protection for my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Man called name Jerry Smith from Microsoft repair wanting to
Man called name Jerry Smith from Microsoft repair wanting to fix my 1624 system errors found, I did as told and webroot saved me from malacous software he had waned me to approve.. I know he was a pho… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Myquestion is I was notified my WebRoot securitywas due to
Myquestion is I was notified my WebRoot securitywas due to expire Aug. 29th. I went on the e-mail and filed for continuation and paid for it. I have not received a confirmation that your receive it or… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I want to transfer my webroot program over to my new Laptop.
I want to transfer my webroot program over to my new Laptop. My desktop that my contract is on is no longer working. Can you help me?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Problem reinstalling Google Earth. I have used Google Earth
Problem reinstalling Google Earth. I have used Google Earth for many years on this computer and recently had to reinstall my Win 7 op sys due to file problem with Win 7 and my internet connection. Was… read more
IHDTechie
IHDTechie
Telecommunications Specialist III
Bachelor\u0027s Degree
91 satisfied customers
My webroot went wacky and the help section told me to uninstall.
My webroot went wacky and the help section told me to uninstall. How do I get it back? I lost the link Frederick sent to me when I answered him. I think I lost Frederick S. too trying to go back to th… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
how do i fix the, ngen.exe entry point not found get requested
how do i fix the, "ngen.exe entry point not found? get requested runtime version could not be located in the dynamic link library mscoree.dll.… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I cant send Microsoft Word documents as attachments. I recently
I can't send Microsoft Word documents as attachments. I recently contacted Webroot to try to fix the problem. They said it is an issue with my Yahoo account. Please help! Thank you!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
A friend of mine reports that e-mailings sent from his IP (Panix.com)
A friend of mine reports that e-mailings sent from his IP (Panix.com) are bouncing back saying all e-mails to me are being forwarded to a UK e-mail address, namely [email protected] However, I have no id… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
Hello I have a trojan it is as follows trojan.generic.2450677
Hello I have a trojan it is as follows: trojan.generic.2450677 and I can't get rid of it on my own. I am not computer literate so please if you know how to get rid of it i need simple instructions. Th… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
my desktop picture says i am infetcetd with spyware i ran ...
my desktop picture says i am infetcetd with spyware. i ran all spyware detection and deleted corrupt file and now i cant change my desktop picture. is there anything i can do Already Tried: nothing… read more
Ted Neubauer
Ted Neubauer
PC Systems Technical Lead
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x