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Microsoft tried to update my computer, but couldn't. They…

Microsoft tried to update...

Microsoft tried to update my computer, but couldn't. They gave me a number OXC1900208. Can you help me with this?

Technician's Assistant: What device or product does this involve?

I honestly don't know. I know that they have been having problems trying to install updated programs because of Nero Burning Rome 10 and told me to remove it myself. I can't find it, so can you help?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I am a computer dunce and I don't know what you are talking about. I am connected to the internet with a frontier box D2200D

Technician's Assistant: What have you tried so far to uninstall your Nero?

First of all, I can't find it on my computer.

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Answered in 2 minutes by:
3/14/2018
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,078
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you trying to update Windows 10?

Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,078
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Jins M. N. and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
Microsoft has been trying to update my computer and has not been able to because of Nero Burning Rom. I can't find it on my computer. The last time they put OXC1900208 as something I should tell a helper.

PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download and Run it. Then I will able to connect to your computer and work on it to resolve the issue.

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I am waiting for you. Please feel free to contact me if you need any support on downloading and executing the remote support program.

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Customer reply replied 4 months ago
Okay, now what?

On your computer which have this updates problem, PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download and Run it. Then I will able to connect to your computer and work on it to resolve the issue.

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Customer reply replied 4 months ago
I did all of that, now what?

Please go to www.teamviewer.com Download Teamviewer and install it. Open Teamviewer and let me know the ID and Password ***** shows you.

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Jins M. N.
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