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Cannot receive my emails they want a password and I cannot…

Customer Question
Cannot receive my emails...

Cannot receive my emails they want a password ***** I cannot rememberi it

Technician's Assistant: Are you logged into your email account on any other devices?

No I am on my I pad

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

How did it happen it has not happened before

Submitted: 4 months ago.Category: Computer
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Answered in 11 minutes by:
3/14/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago

You will need to go here https://appleid.apple.com/#!&page=signin and do a forgot password ***** Follow the instruction on the website to reset your password.

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Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,125
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there

Do you still need assistance with this?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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