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Bit recovery and I have no key. Surface pro 4 windows 10.

Customer Question
Bit recovery and I...

Bit recovery and I have no key

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Surface pro 4 windows 10

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

Just started - tried restore files - reset to factory - nothing works - just get red screen with windows in middle

Submitted: 4 months ago.Category: Computer
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Answered in 5 hours by:
3/14/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,374
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 4 months ago
Hey Pete. You have replied .but no solution in that email. Only a survey. Could you please re send or credit my money back
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

Some places to look for your BitLocker key:

  • On a printout you saved. Look in places you keep important papers.

  • Saved on a USB flash drive. Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

  • In your Microsoft account. To get your recovery key, go to http://go.microsoft.com/fwlink/p/?LinkId=237614

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Thanks,

Pete.

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Customer reply replied 4 months ago
Hi Pete- you haven't done anything yet - I wouldn't be asking you the question how to fix my computer if I had not already tried your suggestions . I said I don't have the key - how else do I fix it.
If you don't come up with an actual fix and restart my computer today - I want my money back
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

When asked " What have you tried so far?" you did not mention any of my suggestions.

Please confirm that you have tried ALL of the suggestions I posted?

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